Nexthink vs. Zeal Digital Adoption Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nexthink
Score 7.3 out of 10
N/A
Nexthink Workplace Experience is a cloud-native platform allowing IT teams to manage the Digital Employee Experience (DEX) by providing insights across devices, applications, users, operating systems, locations and organizational units.N/A
Zeal Digital Adoption Platform
Score 0.0 out of 10
N/A
Zeal delivers real-time, tailored content that automatically changes as users move through software or business processes. Zeal’s digital adoption platform supports any enterprise, custom, desktop or web application. For example, for an application such as Salesforce, Zeal delivers on-demand guidance with a company’s content, showing salespeople how the business wants them to follow its sales processes, forecast sales and do their jobs effectively. Companies can leverage Zeal’s…
$10
per month per user
Pricing
NexthinkZeal Digital Adoption Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NexthinkZeal Digital Adoption Platform
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeRequiredOptional
Additional Details
More Pricing Information
Community Pulse
NexthinkZeal Digital Adoption Platform
Best Alternatives
NexthinkZeal Digital Adoption Platform
Small Businesses
SolarWinds Pingdom
SolarWinds Pingdom
Score 9.5 out of 10
ChurnZero
ChurnZero
Score 8.5 out of 10
Medium-sized Companies
Cisco ThousandEyes
Cisco ThousandEyes
Score 9.1 out of 10
ChurnZero
ChurnZero
Score 8.5 out of 10
Enterprises
Cisco ThousandEyes
Cisco ThousandEyes
Score 9.1 out of 10
Nexthink
Nexthink
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NexthinkZeal Digital Adoption Platform
Likelihood to Recommend
9.1
(12 ratings)
-
(0 ratings)
User Testimonials
NexthinkZeal Digital Adoption Platform
Likelihood to Recommend
Nexthink
I've been managing desktops for 20+ years and Nexthink was the missing tool out of my toolbox. Just to give some perspective, if you were building and maintaining a house, Nexthink would be comparable to switching up from a hammer and nails and to full blown using a nailgun. Nexthink is a solution accelerator and a well thought out toolset to give you the customer experience at a glance. It allows for so much more visibility just with the default set of data points the Collector (agent) gathers, which is A LOT, and grants you the ability to gather even more data with remote actions. All of this evidence cuts how the "it could possibly be this" and "maybe it's that" discussions when you're troubleshooting an issue. It may not provide the exact answer all the time, but it gives you a "compass point" on where you need to start looking to resolve the issue. Also the service monitoring, activity monitoring, and critical event thresholds really empower the teams to know when a problem is happening and they can get ahead of it before the first call even reaches the Help Desk. Nexthink is a cornerstone tool in our environment for end user experience and I'm excited to see where the go next.
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Zeal Technology
No answers on this topic
Pros
Nexthink
  • It allows for an IT department to be proactive with finding/solving issues before they happen
  • It allows for a company to have a great tool for engaging with end users using campaigns/surveys
  • It shows the full overall picture of a device/network connections when troubleshooting user issues.
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Zeal Technology
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Cons
Nexthink
  • The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.)
  • Some useful features are only available to cloud customers.
  • Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing.
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Zeal Technology
No answers on this topic
Alternatives Considered
Nexthink
Nexthink had better integration and a better user interface. 1E did not have the engagement capability which is so critical to many of the actions we complete using Nexthink. Nexthink had better trending data capabilities. 1E did not capture and hold data the way Nexthink does so all data assumes you are able to pull information from all systems at any time. with remote systems it is unlikely you will capture all systems at the same time so it makes any actions less effective. this review was performed 4 years ago so 1E may have addressed some of these limitations but Nexthink has also grown and continues to add and improve on their industry-leading capabilities.
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Zeal Technology
No answers on this topic
Return on Investment
Nexthink
  • SCCM proactive remediation: Automatically resolving hundreds of SCCM issues per month
  • Hardware: Identification of over $5m cost avoidance by seeing a lack of usage for 128GB SSDs - no need to upgrade to 256GB... coupled with OneDrive migration packs in the Nexthink library this is valuable.
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Zeal Technology
No answers on this topic
ScreenShots

Nexthink Screenshots

Screenshot of Screenshot of

Zeal Digital Adoption Platform Screenshots

Screenshot of Overlay on top of Salesforce -  Zeal delivers on-demand guidance with a company’s unique content, showing salespeople exactly how the business wants them to follow its sales processes, forecast sales and do their jobs effectively.Screenshot of Content WindowScreenshot of External Content Linking  - link out to external content providers such as LinkedIn, OpenSesame or and LMSScreenshot of Context Rule Builder - 
1. Create and name new rule
2. Determine the context (i.e. app and location within the app) to display help for
3. Paste a link to the content to display in ZealScreenshot of Content Authoring Tool - The content tool is able to be used by anyone familiar with Microsoft Office products to create rich content, which Zeal stores as web pages to serve up to users at their moment of need.