Nextiva Customer Experience vs. Verint Knowledge Management
Nextiva Customer Experience vs. Verint Knowledge Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Nextiva Customer Experience | N/A | Nextiva centralizes customer information by giving key teams access to customer interactions, history, and call transcriptions with their customer experience plugin. By uploading contacts from systems like Google Contacts or Microsoft Outlook, Nextiva brings talk, text, chat, and video together in a single place and enables users to send automatic surveys after any interaction with customers. Responses are displayed directly in the continuous conversation. The plugin also displays real-time… | N/A | |
Verint Knowledge Management | N/A | Verint Knowledge Management aim to help agents find and share the information needed to answer both customer inquiries and questions they may have themselves. The solution helps ensure the answers agents access are consistent, up to date, and easily accessible. | N/A |
Nextiva Customer Experience | Verint Knowledge Management | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Nextiva Customer Experience | Verint Knowledge Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Nextiva Customer Experience | Verint Knowledge Management | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Notion Score 8.8 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Tridion Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Tridion Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nextiva Customer Experience | Verint Knowledge Management | |
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Likelihood to Recommend | 10.0 (1 ratings) | 8.4 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (2 ratings) |
Usability | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 9.1 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
Nextiva Customer Experience | Verint Knowledge Management | |
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Likelihood to Recommend | Nextiva | Verint |
Pros | Nextiva No answers on this topic | Verint |
Cons | Nextiva No answers on this topic | Verint |
Likelihood to Renew | Nextiva No answers on this topic | Verint |
Usability | Nextiva No answers on this topic | Verint |
Support Rating | Nextiva No answers on this topic | Verint |
Implementation Rating | Nextiva No answers on this topic | Verint |
Alternatives Considered | Nextiva | Verint |
Return on Investment | Nextiva No answers on this topic | Verint |
ScreenShots | Verint Knowledge Management Screenshots |