Nuance Digital Engagement Platform vs. Pega Customer Decision Hub
Nuance Digital Engagement Platform vs. Pega Customer Decision Hub
Product | Rating | Most Used By | Product Summary | Starting Price |
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Nuance Digital Engagement Platform | N/A | The Nuance Digital Engagement Platform is a customer engagement platform featuring customer targeting, omni-channel customer interaction management, and an integration framework for apps and platforms used for contact (e.g. live chat), with automation and workforce management features (agent monitoring, coaching) as well. It is based on the TouchCommerce Conversation Platform acquired with TouchCommerce in 2016. | N/A | |
Pega Customer Decision Hub | N/A | Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time. | $97 Per User Per Month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Nuance Digital Engagement Platform | Pega Customer Decision Hub | |
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Nuance Digital Engagement Platform | Pega Customer Decision Hub | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nuance Digital Engagement Platform | Pega Customer Decision Hub | |
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Likelihood to Recommend | - (0 ratings) | 8.0 (9 ratings) |
Nuance Digital Engagement Platform | Pega Customer Decision Hub | |
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Likelihood to Recommend | Nuance No answers on this topic | Pegasystems |
Pros | Nuance No answers on this topic | Pegasystems |
Cons | Nuance No answers on this topic | Pegasystems |
Alternatives Considered | Nuance No answers on this topic | Pegasystems |
Return on Investment | Nuance No answers on this topic | Pegasystems |
ScreenShots | Pega Customer Decision Hub Screenshots |