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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OmniFocus

    Score8 out of 10
    N/AOmniFocus is a project management platform for iOS: Mac, iPad, and iPhone. It has features such as task management, Siri capture, and workflow automation.

    $4.99

    per month

    Service Autopilot

    Score8 out of 10
    N/AService Autopilot, from BACKTELL in Richardson, is a business operations management system for small home services businesses.N/A
    Pricing
    OmniFocusService Autopilot
    Editions & Modules
    Web Add-On Subscription
    $4.99
    per month
    Cross-Platform Subscription
    $9.99
    per month
    OmniFocus 3 Standalone (Mac only)
    $49.99
    per month
    OmniFocus 3 Standalone (iPhone only)
    $49.99
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    OmniFocusService Autopilot
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    OmniFocusService Autopilot
    Considered Both Products
    The Omni Group
    No answer on this topic
    BACKTELL, INC
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    No answers on this topic
    Features
    OmniFocusService Autopilot
    Project Management
    Comparison of Project Management features of OmniFocus and Service Autopilot
    Feature
    OmniFocus
    6.6
    13 Ratings
    15% below category average
    Service Autopilot
    8.0
    1 Ratings
    4% above category average
    Task Management8.013 Ratings8.01 Ratings
    Resource Management7.07 Ratings8.01 Ratings
    Gantt Charts6.03 Ratings00 Ratings
    Scheduling7.011 Ratings8.01 Ratings
    Workflow Automation7.06 Ratings8.01 Ratings
    Team Collaboration5.04 Ratings8.01 Ratings
    Support for Agile Methodology4.04 Ratings00 Ratings
    Support for Waterfall Methodology8.03 Ratings00 Ratings
    Document Management6.06 Ratings8.01 Ratings
    Email integration7.08 Ratings8.01 Ratings
    Mobile Access9.013 Ratings00 Ratings
    Timesheet Tracking7.03 Ratings00 Ratings
    Change request and Case Management6.03 Ratings00 Ratings
    Budget and Expense Management5.02 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of OmniFocus and Service Autopilot
    Feature
    OmniFocus
    2.7
    2 Ratings
    96% below category average
    Service Autopilot
    -
    Ratings
    Quotes/estimates7.02 Ratings00 Ratings
    Invoicing1.01 Ratings00 Ratings
    Project & financial reporting2.01 Ratings00 Ratings
    Integration with accounting software1.01 Ratings00 Ratings
    Best Alternatives
    OmniFocusService Autopilot
    Small Businesses
    Any.do
    Score8 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    OmniFocusService Autopilot
    Likelihood to Recommend
    8.0
    (13 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    OmniFocusService Autopilot
    Likelihood to Recommend
    The Omni Group
    1) Great for managing your work and personal activities. 2) One of the best implementations of the Getting Things Done method. 3) Not really suited for collaborative work management; OmniFocus is managed on a per-user basis so you can't share/assign tasks.
    Incentivized
    Read full review
    BACKTELL, INC
    Service AutoPilot is a fantastic system for client service tracking and scheduling. While there are a few features and details I would personally like to see changed or added, the ultimate purpose of the system is well executed, fairly simple to use, and easy to understand. My recommendation would be to add more specific details such as canceled or closed clients and closed/canceled service history on active clients to remain permanently.
    Incentivized
    Read full review
    Pros
    The Omni Group
    • Ease of viewing your projects at a high-level.
    • Ease of viewing what tasks need to be done at the present moment and the sorting of those tasks by availability, due date, start date, needed resources, and project.
    • The visual interface is really nice to work with, the UX/UI is intelligent and intuitive.
    • It's the most extensible software I've used. There is a community of people that publish compatible scripts for Omnifocus at no charge.
    • The code is robust and I've almost never had a bug or a glitch that resulted in issues.
    • The software syncs in the cloud between MacOS and iOS seamlessly and faster than other To-Do software. The sync aspect is available free of charge.
    • The development team at Omnifocus is on top of bugs and they have been adding releases regularly to increase functionality and performance.
    • While OmniFocus adheres to the GTD (Getting things done) principles, it can be used in almost any manner and you aren't stuck with just that methodology.
    Incentivized
    Read full review
    BACKTELL, INC
    • service history, tracking
    • service scheduling
    • service/client notes
    Incentivized
    Read full review
    Cons
    The Omni Group
    • I would really like to see graphic presentations of how I allocate my time, what categories of tasks don't get accomplished, etc.
    • I would like to see OmniFocus include Gantt chart functionality, such as allowing me to see how long it took me to accomplish a task from start to finish. Allowing me to actually input time spent, and seeing it on a Gantt chart, would be icing on the cake.
    Incentivized
    Read full review
    BACKTELL, INC
    • when closing/canceling a service completely from a clients account it would be nice to still have the history to see what they had done in the past incase they change their mind later and wish to continue the service
    • cancel/closed client historys would also be nice as if someone sold their home, it would be nice to be able to see what was done on that property prior to inform new owners, etc.
    Incentivized
    Read full review
    Likelihood to Renew
    The Omni Group
    Over the past 4 years of use I still haven't found any product that comes close in terms of capability
    Incentivized
    Read full review
    BACKTELL, INC
    Service Autopilot has a versatile set of features that we use across all facets of our business. We use it for history tracking on clients properties, notes specific to the service and/or the client, as well as pricing details
    Incentivized
    Read full review
    Usability
    The Omni Group
    This is a super usable tool to use. I really like the front-end user experiences, which makes using it really clear
    Read full review
    BACKTELL, INC
    No answers on this topic
    Support Rating
    The Omni Group
    OmniFocus has excellent user forums. They're active as well as mature, since the product has been around for years. I've never needed to actually contact customer support because OmniFocus is popular enough that I've always been able to find an answer in the forums, or in an article, or in a YouTube video.
    Incentivized
    Read full review
    BACKTELL, INC
    No answers on this topic
    Alternatives Considered
    The Omni Group
    OmniFocus is built for the user with a lot going on - consequently, it does a great job at organizing lots of things in a manageable workload. It's perfect for taking a project and breaking it down into small tasks for yourself or teams. Once you get past the learning curve, it's quick at adding new tasks. Overall, it's an excellent product.
    Incentivized
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    BACKTELL, INC
    We use the two systems collaboratively. Both systems offer different features which we use bits and pieces of what we need from each to make the system work for our needs.
    Incentivized
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    Return on Investment
    The Omni Group
    • OmniFocus keeps our tasks moving forward. Using a free script you can search all your current projects for projects that have no next step assigned to it to ensure nothing falls through the cracks.
    • When we serve our clients, the attention to detail we are able to give them comes from accurate tracking of what we need to deliver.
    • We complete projects 25% faster than before and we can see where the bottlenecks are immediate. We have also been forced to document tasks in a more concrete manner which allows for better execution.
    Incentivized
    Read full review
    BACKTELL, INC
    No answers on this topic
    ScreenShots