Omnipack vs. Shiprocket

On the efficiency of logistic work (warehousing, stock-taking, sending out products to end customers) Omnipack was very efficient and we were not complaining about this. It was unfortunately way worse in the area of communication and the way we were treated by them. Our SPC was changed multiple times over the course of our cooperation (ca. 2 years) and it was difficult to sort out anything with them. A lot of invoices that we received included some strange positions that we were disagreeing with. We did not feel like we were real partners to them. All this led to our decision of resigning from cooperation with Omnipack and switch to the competition.

Incentivized

Shiprocket has greatly helped our business. When we first started, I believe Shiprocket was the only partner available in the market who was offering last mile services. We have been able to deliver tons of orders on time, gained so much customer satisfaction. Shiprocket has made an essential part which is the final delivery of products to customers completely effortless.

Incentivized

• Logistics
• Support
• Warehouse

Incentivized

• Dedicated and simple Dashboard
• Accurate tracking of the shipments
• Too many carrier partners options

Incentivized

• Communication with the client (our SPC was changed multiple times over just 2 years).
• Different strange positions were put on the invoices and it was difficult for us to understand them.
• We did not feel like we were treated as partners in this relation.

Incentivized

• The price has gone a little high since the time we started using it.
• The possibility to use international shipment could be more accessible.
• It would be wonderful if we could get the delivery boy`s number.

Incentivized

When we talk about drop shipping operations Shopify is the number 1 in the world for all the major demands, so they solve a lot of questions that are pre-requisites for the business. Omnipack came as a supplementary and additional tool to solve a logistical problem that exists because the business was previously helped by Shopify.

Incentivized

Shiprocket definitely has a much simpler and easy to use dashboard. There are more than enough features one might need. A lot of queries get ansewered within the dashboard without having to actually call customer care number.

Incentivized

• Positive: when things were going smooth, Omnipack was very efficient and timely in sending out the orders to end customers.
• Negative: endless discussions about discursive invoicing, unclear processes, etc. led to inefficient utilization of our employees.
• In case us being late with the payment, Omnipack was stopping any activities and keeping our stock (we could not take even a part of it - even though the stock value was more than 10x the amount due).

Incentivized

• Shiprocket has definitely helped us get more business with the help of timely deliveries.
• Its easy to use dashboard helps us create as many shipments as we want within minutes.
• The fact that it easily integrates with ecommerce platforms like shopify saves us a lot of time as we don`t have to manually enter details of every order.

Incentivized