OMS Office Master System vs. Orderwave

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OMS Office Master System
Score 8.6 out of 10
N/A
OMS Office Master System is an inventory management software offering from Master System. It includes features such as oms enterprise software and inventory control.N/A
Orderwave
Score 8.0 out of 10
N/A
Orderwave is a web-based hosted application that is designed to automate and streamline operations for e-commerce, catalog, and direct marketing sales channels. Key features include: Subscription and Continuity Management Inventory and Warehouse Management Payment Processing Shopping Cart Robust Reporting Shipping Solutions Partial Order…N/A
Pricing
OMS Office Master SystemOrderwave
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OMS Office Master SystemOrderwave
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details—We have custom pricing available based on features needed, number of users, order volume and currencies supported.
More Pricing Information
Community Pulse
OMS Office Master SystemOrderwave
Top Pros
Top Cons
Features
OMS Office Master SystemOrderwave
Inventory Management
Comparison of Inventory Management features of Product A and Product B
OMS Office Master System
10.0
1 Ratings
26% above category average
Orderwave
-
Ratings
Inventory tracking10.01 Ratings00 Ratings
Automatic reordering10.01 Ratings00 Ratings
Location management10.01 Ratings00 Ratings
Serial number and batch tracking10.01 Ratings00 Ratings
Barcode scanning10.01 Ratings00 Ratings
Automation rules10.01 Ratings00 Ratings
Reporting and analytics10.01 Ratings00 Ratings
Fulfillment10.01 Ratings00 Ratings
Backorder management10.01 Ratings00 Ratings
Returns management10.01 Ratings00 Ratings
Bill of materials management10.01 Ratings00 Ratings
Item kitting10.01 Ratings00 Ratings
Invoicing10.01 Ratings00 Ratings
Forecasting10.01 Ratings00 Ratings
Accounting integration10.01 Ratings00 Ratings
Point of sale integration10.01 Ratings00 Ratings
Best Alternatives
OMS Office Master SystemOrderwave
Small Businesses
Webgility
Webgility
Score 8.9 out of 10
Webgility
Webgility
Score 8.9 out of 10
Medium-sized Companies
QuickBooks Desktop Enterprise
QuickBooks Desktop Enterprise
Score 8.2 out of 10
Accounting Seed
Accounting Seed
Score 8.3 out of 10
Enterprises

No answers on this topic

SAP Commerce Cloud
SAP Commerce Cloud
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OMS Office Master SystemOrderwave
Likelihood to Recommend
10.0
(2 ratings)
8.0
(1 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
OMS Office Master SystemOrderwave
Likelihood to Recommend
Master System
OMS is created for wholesale businesses and is used by many of the companies in our industry. It is apparent that their features have been carefully developed over time to address the business needs for B2B companies. Our company has thousands of SKUs and a unique pricing structure, and OMS was able to handle our unique needs. We would have liked the software to be more modern and to have a better user flow. Importing and exporting data requires a person with experience to handle.
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Intelligent Computer Concepts
If you manage orders of physical goods, Orderwave works just fine! They integrate with many e-comm platforms and are generally well-suited to those who sell products on their site, who want to send automated order receipts and confirmation emails, and for accounting purposes to tally up total sales (including taxes, shipping costs, etc.). The fact that they also integrate with our email platform makes it extra useful so I can really hone in on segmentation and order history. That's pretty invaluable to me, as an email marketer. If you don't sell goods, I can't see it being appropriate
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Pros
Master System
  • Ih helps in inventory management, thus providing detailed updates on how much stock in availabe and at any moment can retrieve the detailed reports.
  • It helps to schedule daily meeting and appointments with clients
  • Save and retrieve real time orders information.
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Intelligent Computer Concepts
  • Order management is clearly important when you run an e-commerce platform. As I can only speak from a marketing perspective (not business intelligence or finance), please know I may be limited in what I know/share. It's seriously a ridiculously useful piece of software. Anyhow. Orderwave allows me to pull in order information into Listrak, our ESP (email service provider). With this information, I can segment on SO many levels such as order total, number of orders, date of last (or all) purchase(s), what was purchased, over what period of time X items were purchased.... the options are limitless.
  • Because I do a lot of testing with my emails - testing the whole customer experience from receiving an email to completing an order - I need the ability to review order information (name, address, items purchased, S&H info, tax info, etc. etc.). While our admin manages all the customization of that order receipt, I'm able to quickly make any changes necessary in the back end, like if I'm seeing a pricing discrepancy between what is advertised on our site and what the final order purchase was (usually due to the way we set up a bundle product and not an issue with the platform).
  • It's really, really easy to see if we have available inventory of select SKUs that we are about to promote. It also gives me an idea if there is an issue with syncing between SAP and Orderwave, or Orderwave and Magento (our e-comm platform).
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Cons
Master System
  • OMS software been around for a long time and they have thoughtfully added features for wholesale businesses. However, the software is in need of an update that makes the software easier to use and more modern.
  • The user flow could be improved and the layout could be more intuitive. It is inconvenient to change between modules. It takes time for team members to become familiar with the software.
  • We appreciate the ability to import/export data, however we wish that this feature was easier to use for the team. Currently only a few members with technology experience are able to use the feature.
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Intelligent Computer Concepts
  • I'm not the biggest fan of their email platform, but it does exactly what it needs to do... I just like drag & drop email builders. In addition, I've found that at times the code editor doesn't expand very large, so I often have to copy & paste into a separate code editor (such as Sublime Text) to edit a few lines of code. While the WYSIWYG editor opens in a new window allowing it to more easily expand, I don't get that with the code editor (at least not in Chrome on Mac).
  • Support documentation is still a little difficult to manage, but I have noticed truly significant improvements and am more easily able to find the things I need. Our AM is able to help me when I can't find something, which is a big help. I'm sure in time it will improve more.
  • The overall look and feel feels old. Like the email platform, it does exactly what it needs to do and it does it well without issue. But the innards feel like Windows XP in 2018. The walls are sturdy and supportive; it just needs a new coat of paint. :)
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Support Rating
Master System
We highly recommend OMS because of their customer support. When evaluating their software, we had a sales associate and a programmer walk us through the software and answer questions. They allowed us to demo the software at our offices. During onboarding, we received live training form a knowledgeable team member. We were happy that phone calls were always answered quickly. In fact, they reached out to us multiple times to make sure that we were set up and happy.
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Intelligent Computer Concepts
No answers on this topic
Alternatives Considered
Master System
OMS system stacks up due to feature of using automation, data collaboration, data security,ease of sceduling meetings.
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Intelligent Computer Concepts
I wasn't involved in the purchasing decision of Orderwave, but I am familiar with IBM Order Management (used in the past) and much prefer Orderwave. It's cleaner and the information I need is more direct an apparent. Despite it's 'old' look, it's far more effective and far easier to use. I need easy. My day is spent between 10+ applications and if something isn't easy to use, I just won't use it. Orderwave lets me do my job well
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Return on Investment
Master System
  • There are lot of postive impacts and quite less effect on business, still including some of them-
  • Positive impacts are efficiency, data security,organizing in systematic manner etc.
  • Negative impact was empolyees were resisting to adopt the new system but later it worked using the training facility from OMS team and user manuals.
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Intelligent Computer Concepts
  • It has really helped us with business intelligence and gathering more information on who our customers are, what they have (or haven't) purchased, and how we can more effectively market to them. The BI has also helped our telemarketing side (with the call center) better understand what products are most frequently ordered over the phone vs online.
  • Managing stock levels is super easy and allows our marketing team to more effectively merchandise and promote products. Without this, we would just be guessing what we should promote.
  • I think one of the biggest ROI pieces has been the customizability of the Order Confirmation email. We have a dynamic tool that our email provider offers that serves up products based on what the customer has ordered, viewed, and abandoned, so we can dynamically populate those products in the Order Confirmation email. Orderwave helped us create a custom variable that we could use with our ESP's dynamic code, and we've seen an increase (~3-4%) in sales from the Confirmation email.
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ScreenShots

Orderwave Screenshots

Screenshot of Home page of Orderwave