What users are saying about
18 Ratings
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Score 8.2 out of 100
1 Ratings
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Score 8 out of 100

Likelihood to Recommend

OMS Office Master System

OMS is created for wholesale businesses and is used by many of the companies in our industry. It is apparent that their features have been carefully developed over time to address the business needs for B2B companies. Our company has thousands of SKUs and a unique pricing structure, and OMS was able to handle our unique needs. We would have liked the software to be more modern and to have a better user flow. Importing and exporting data requires a person with experience to handle.
Anonymous | TrustRadius Reviewer

Orderwave

If you manage orders of physical goods, Orderwave works just fine! They integrate with many e-comm platforms and are generally well-suited to those who sell products on their site, who want to send automated order receipts and confirmation emails, and for accounting purposes to tally up total sales (including taxes, shipping costs, etc.). The fact that they also integrate with our email platform makes it extra useful so I can really hone in on segmentation and order history. That's pretty invaluable to me, as an email marketer. If you don't sell goods, I can't see it being appropriate
Steffany Winkelmann | TrustRadius Reviewer

Pros

OMS Office Master System

  • OMS is suitable for wholesale businesses to track inventory and sell based on cases or pallets.
  • OMS allows wholesale pricing structures. We could invoice based on customer tier/category or by units sold.
  • OMS onboarding was a smooth process. Their team is helpful, proactive and professional. We received live training to our team over 2 days. We had followup questions which were answered by email or phone promptly.
Anonymous | TrustRadius Reviewer

Orderwave

  • Order management is clearly important when you run an e-commerce platform. As I can only speak from a marketing perspective (not business intelligence or finance), please know I may be limited in what I know/share. It's seriously a ridiculously useful piece of software. Anyhow. Orderwave allows me to pull in order information into Listrak, our ESP (email service provider). With this information, I can segment on SO many levels such as order total, number of orders, date of last (or all) purchase(s), what was purchased, over what period of time X items were purchased.... the options are limitless.
  • Because I do a lot of testing with my emails - testing the whole customer experience from receiving an email to completing an order - I need the ability to review order information (name, address, items purchased, S&H info, tax info, etc. etc.). While our admin manages all the customization of that order receipt, I'm able to quickly make any changes necessary in the back end, like if I'm seeing a pricing discrepancy between what is advertised on our site and what the final order purchase was (usually due to the way we set up a bundle product and not an issue with the platform).
  • It's really, really easy to see if we have available inventory of select SKUs that we are about to promote. It also gives me an idea if there is an issue with syncing between SAP and Orderwave, or Orderwave and Magento (our e-comm platform).
Steffany Winkelmann | TrustRadius Reviewer

Cons

OMS Office Master System

  • OMS software been around for a long time and they have thoughtfully added features for wholesale businesses. However, the software is in need of an update that makes the software easier to use and more modern.
  • The user flow could be improved and the layout could be more intuitive. It is inconvenient to change between modules. It takes time for team members to become familiar with the software.
  • We appreciate the ability to import/export data, however we wish that this feature was easier to use for the team. Currently only a few members with technology experience are able to use the feature.
Anonymous | TrustRadius Reviewer

Orderwave

  • I'm not the biggest fan of their email platform, but it does exactly what it needs to do... I just like drag & drop email builders. In addition, I've found that at times the code editor doesn't expand very large, so I often have to copy & paste into a separate code editor (such as Sublime Text) to edit a few lines of code. While the WYSIWYG editor opens in a new window allowing it to more easily expand, I don't get that with the code editor (at least not in Chrome on Mac).
  • Support documentation is still a little difficult to manage, but I have noticed truly significant improvements and am more easily able to find the things I need. Our AM is able to help me when I can't find something, which is a big help. I'm sure in time it will improve more.
  • The overall look and feel feels old. Like the email platform, it does exactly what it needs to do and it does it well without issue. But the innards feel like Windows XP in 2018. The walls are sturdy and supportive; it just needs a new coat of paint. :)
Steffany Winkelmann | TrustRadius Reviewer

Support Rating

OMS Office Master System

OMS Office Master System 10.0
Based on 1 answer
We highly recommend OMS because of their customer support. When evaluating their software, we had a sales associate and a programmer walk us through the software and answer questions. They allowed us to demo the software at our offices. During onboarding, we received live training form a knowledgeable team member. We were happy that phone calls were always answered quickly. In fact, they reached out to us multiple times to make sure that we were set up and happy.
Anonymous | TrustRadius Reviewer

Orderwave

No score
No answers yet
No answers on this topic

Alternatives Considered

OMS Office Master System

In our search for inventory management software, we read reviews online and set up demos with many companies. We were open to trying retail focused software liked Vend because they were modern and cloud based. TradeGecko was a viable option, however lacked all the features we needed for our unique wholesale business. We migrated to Cin7 for 2 years but were unhappy with their server down time, their customer support and the subscription fee change. Ultimately we came across OMS because other people in our industry recommended OMS and found that OMS addressed our wholesale businesses needs.
Anonymous | TrustRadius Reviewer

Orderwave

I wasn't involved in the purchasing decision of Orderwave, but I am familiar with IBM Order Management (used in the past) and much prefer Orderwave. It's cleaner and the information I need is more direct an apparent. Despite it's 'old' look, it's far more effective and far easier to use. I need easy. My day is spent between 10+ applications and if something isn't easy to use, I just won't use it. Orderwave lets me do my job well
Steffany Winkelmann | TrustRadius Reviewer

Return on Investment

OMS Office Master System

  • OMS reduced invoicing errors by allowing us to sell based on wholesale units, like cases or pallets.
  • We previously used cloud based software where we experienced downtime and could not create invoices. We do not experience any down time with OMS.
  • OMS is purchased as a lump sump 1 time payment, so we are not surprised by any pricing changes. However we incurred the cost of setting up a server and backing up the data.
Anonymous | TrustRadius Reviewer

Orderwave

  • It has really helped us with business intelligence and gathering more information on who our customers are, what they have (or haven't) purchased, and how we can more effectively market to them. The BI has also helped our telemarketing side (with the call center) better understand what products are most frequently ordered over the phone vs online.
  • Managing stock levels is super easy and allows our marketing team to more effectively merchandise and promote products. Without this, we would just be guessing what we should promote.
  • I think one of the biggest ROI pieces has been the customizability of the Order Confirmation email. We have a dynamic tool that our email provider offers that serves up products based on what the customer has ordered, viewed, and abandoned, so we can dynamically populate those products in the Order Confirmation email. Orderwave helped us create a custom variable that we could use with our ESP's dynamic code, and we've seen an increase (~3-4%) in sales from the Confirmation email.
Steffany Winkelmann | TrustRadius Reviewer

Screenshots

OMS Office Master System

Pricing Details

OMS Office Master System

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Orderwave

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

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