OMS is great for wholesale B2B businesses. OMS needs to refresh and update the user interface.
Anonymous | TrustRadius Reviewer
October 01, 2019

OMS is great for wholesale B2B businesses. OMS needs to refresh and update the user interface.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with OMS Office Master System

OMS is used across the whole company from sales to upper management. OMS offers wholesale inventory management software with features suitable for B2B companies. We chose OMS because we needed software where we could sell by pack, case/carton or pallet and incorporate our wholesale pricing structures. Unlike most inventory management software that seems to be tailored to retail businesses, OMS focuses on wholesale businesses.
  • OMS is suitable for wholesale businesses to track inventory and sell based on cases or pallets.
  • OMS allows wholesale pricing structures. We could invoice based on customer tier/category or by units sold.
  • OMS onboarding was a smooth process. Their team is helpful, proactive and professional. We received live training to our team over 2 days. We had followup questions which were answered by email or phone promptly.
  • OMS software been around for a long time and they have thoughtfully added features for wholesale businesses. However, the software is in need of an update that makes the software easier to use and more modern.
  • The user flow could be improved and the layout could be more intuitive. It is inconvenient to change between modules. It takes time for team members to become familiar with the software.
  • We appreciate the ability to import/export data, however we wish that this feature was easier to use for the team. Currently only a few members with technology experience are able to use the feature.
  • OMS reduced invoicing errors by allowing us to sell based on wholesale units, like cases or pallets.
  • We previously used cloud based software where we experienced downtime and could not create invoices. We do not experience any down time with OMS.
  • OMS is purchased as a lump sump 1 time payment, so we are not surprised by any pricing changes. However we incurred the cost of setting up a server and backing up the data.
In our search for inventory management software, we read reviews online and set up demos with many companies. We were open to trying retail focused software liked Vend because they were modern and cloud based. TradeGecko was a viable option, however lacked all the features we needed for our unique wholesale business. We migrated to Cin7 for 2 years but were unhappy with their server down time, their customer support and the subscription fee change. Ultimately we came across OMS because other people in our industry recommended OMS and found that OMS addressed our wholesale businesses needs.
We highly recommend OMS because of their customer support. When evaluating their software, we had a sales associate and a programmer walk us through the software and answer questions. They allowed us to demo the software at our offices. During onboarding, we received live training form a knowledgeable team member. We were happy that phone calls were always answered quickly. In fact, they reached out to us multiple times to make sure that we were set up and happy.

Do you think OMS Office Master System delivers good value for the price?

Yes

Are you happy with OMS Office Master System's feature set?

Yes

Did OMS Office Master System live up to sales and marketing promises?

Yes

Did implementation of OMS Office Master System go as expected?

Yes

Would you buy OMS Office Master System again?

Yes

OMS is created for wholesale businesses and is used by many of the companies in our industry. It is apparent that their features have been carefully developed over time to address the business needs for B2B companies. Our company has thousands of SKUs and a unique pricing structure, and OMS was able to handle our unique needs. We would have liked the software to be more modern and to have a better user flow. Importing and exporting data requires a person with experience to handle.