One Source vs. Sovos Intelligent Compliance Cloud

One Source is very useful when used for a bigger company. The type of business I use to have it for was very client based. We had many clients calling in and out so we needed to be informed of who and where we are calling. One Source really made it easy for us to work on a day to day basis.

Incentivized

In our case, sales and use tax are a must-have. With the recent change and continuous change in tax law, companies find it harder to comply with tax without a system. In our case, managing thousands of customers with thousands of tax codes - city tax, state tax, zone tax - proves to be a challenge. We need a system to minimize any exposure with federal and state tax law, and certainly protect us from an audit.

Incentivized

• Informative
• Accurate
• fast processing

Incentivized

• They are good at updating the tax tables with all the new sales tax law changes
• They are good at charging the correct sales tax amount as long as the software is set up or configured correctly
• They are good at following up at sales tax correspondences

Incentivized

• Better chats or online troubleshooting options
• Not too many dislikes

Incentivized

• The admin portal needs work - I cannot simply add and remove users, and have to create a case support. I think this is a low-hanging fruit Sovos is working on to resolve.
• The UI could be improved.
• The sync does not always happen instantly and sometime can take up to 24 hours.

Incentivized

For the most part, the support team is responsive. However, with the recent switch from a legacy server to S1 server, Sovos created a problem for us. We simply can't upload a tax certificate. I logged a case with support, and they could not help, so they escalate to their senior technician. All in all, it has been more than 7 days, and they could not resolve a "simple" issue.

Incentivized

Very similar phone styles. One thing I really enjoyed about One Source is how easy it was to navigate though the pages of our clients.

Incentivized

I have used sales tax tables in the past and they are a lot more accurate as long as the configuration is done correctly up front. I have also used Avalara. Avalara has a more consumer friendly interface and better reporting function

Incentivized

• Improved speed
• efficient communication
• technical issue

Incentivized

• It saved us a lot of time and money but eliminating the manpower needed to process manually ourselves
• It helped reduce the time needed to follow up and resolve sales tax correspondences
• It helped reduce costs and time to register in new taxing jurisdications

Incentivized