Item: Sovos Intelligent Compliance Cloud
Rating: 8
Author: Thanh T. Nguyen, MBA

Use Cases and Deployment Scope

We have thousands of clients, so we need to have a solution for tax compliance solutions. Sovos integrates determination, e-invoicing compliance and tax reporting to help us maintain up-to-date compliance. It seamlessly connects with our CRM and ERP systems.

Pros and Cons

Easy to set up.
Easy to use.
Integrates seamlessly with various CRM and ERP systems.

The admin portal needs work - I cannot simply add and remove users, and have to create a case support. I think this is a low-hanging fruit Sovos is working on to resolve.
The UI could be improved.
The sync does not always happen instantly and sometime can take up to 24 hours.

Return on Investment

We can focus on generating revenue and be confident that our sales tax is fully handled by Sovos.
Sovos helps to eliminate any fines/penalties if we face an audit.
Having a system such as Sovos saves on manual and prone-to-error work.

Alternatives Considered

We have reviewed TaxJar and Avalara, but ultimately decided to go with Sovos.

Avalara should work well based on various due diligence we have. However, we don't like the "bait-and-switch" approach, and the pricing is not clear at all. There always seem to be hidden fees. We actually used Avalara for a few months before opting out completely.

TaxJar was a strong contender. However, at the time, it does not integrate with our ERP system.

Support Rating

For the most part, the support team is responsive. However, with the recent switch from a legacy server to S1 server, Sovos created a problem for us. We simply can't upload a tax certificate. I logged a case with support, and they could not help, so they escalate to their senior technician. All in all, it has been more than 7 days, and they could not resolve a "simple" issue.

Key Insights

Do you think Sovos Intelligent Compliance Cloud delivers good value for the price?

Yes

Are you happy with Sovos Intelligent Compliance Cloud's feature set?

Yes

Did Sovos Intelligent Compliance Cloud live up to sales and marketing promises?

Yes

Did implementation of Sovos Intelligent Compliance Cloud go as expected?

Yes

Would you buy Sovos Intelligent Compliance Cloud again?

Yes

Other Software Used

Salesforce CPQ (formerly SteelBrick), Salesforce Commerce Cloud, NetSuite

Likelihood to Recommend

In our case, sales and use tax are a must-have. With the recent change and continuous change in tax law, companies find it harder to comply with tax without a system. In our case, managing thousands of customers with thousands of tax codes - city tax, state tax, zone tax - proves to be a challenge. We need a system to minimize any exposure with federal and state tax law, and certainly protect us from an audit.

Sovos Intelligent Compliance Cloud - Yay or Nay?

Overall Satisfaction with Sovos Intelligent Compliance Cloud (formerly Sovos S1 Platform)