OpenGov vs. Restaurant365

OpenGov procurement needs to keep the business model of ProcureNow. I have noticed since it has joined OpenGov customer engagement has gotten lost.

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I think any business that needs to track its expenses and create a P&L and balance sheet could benefit from this program. Once you get the training on it, it really makes the whole thing a breeze, saves you time, and creates beautiful reports. I don't know any business that wouldn't need it. Maybe if your business is selling one thing, maybe it won't be worth it for you. I think the sales would need to back up the subscription price, so I would weigh that into the equation. But there is nothing R365 doesn't do. It does inventory, it does waste tracking, it gets into the nitty gritty of business.

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• Engagement with customers.
• Continuous Improvement of product.
• Listens to customer needs.

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• Invoice tracking.
• Expense tracking.
• Sales tracking.
• Labor tracking.

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• Reaching out to customers.
• Training.

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• Credit cards and banks don't always connect, so sometimes you have to manually import transactions or reconnect the bank.
• When classifying transactions, the program can lag at times.

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The OpenGov platform has been relatively easy for all staff at different levels to implement into their daily workday.

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They have always resolved any issues we have had. It has been timely and responsive.

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The sales integration and labor integration with our POS is really where it is light years better than QB. Quickbooks is good, but R365 is like QB on steroids. The drill down feature is fantastic, which QB doesn't have, and again, the sheer number of reports and customization is an asset. There is so much customization on R365 that I forgot to mention earlier on. And the level of support! You can go to their online support center and get answers so fast! You chat with a live person, not a bot, and they are real people giving you real answers.

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• Accuracy! Accuracy all around.
• Now we know exactly how much money we are making, rather than a roundabout guess based off a spreadsheet.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info