OpenText™ ALM Octane, formerly from Micro Focus, includes integrated planning, continuous integration, test management, and release management. With these capabilities, it helps Agile teams and DevOps toolchains to deliver high-quality software with insight, traceability, analytics-focused end-to-end visibility, and continuous quality.
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OpenText Service Manager
Score9 out of 10
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OpenText™ Service Manager (formerly from Micro Focus) is scalable service desk software powered by machine learning, analytics, and automation. It provides an ITSM platform for standardizing service delivery and support across the enterprise.
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Pricing
OpenText ALM Octane
OpenText Service Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OpenText ALM Octane
OpenText Service Manager
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Features
OpenText ALM Octane
OpenText Service Manager
Incident and problem management
Comparison of Incident and problem management features of OpenText ALM Octane and OpenText Service Manager
Feature
OpenText ALM Octane
-
Ratings
OpenText Service Manager
9.4
2 Ratings
14% above category average
Organize and prioritize service tickets
00 Ratings
8.62 Ratings
Expert directory
00 Ratings
9.62 Ratings
Service restoration
00 Ratings
8.72 Ratings
Self-service tools
00 Ratings
9.82 Ratings
Subscription-based notifications
00 Ratings
9.82 Ratings
ITSM collaboration and documentation
00 Ratings
9.82 Ratings
ITSM reports and dashboards
00 Ratings
9.82 Ratings
ITSM asset management
Comparison of ITSM asset management features of OpenText ALM Octane and OpenText Service Manager
Feature
OpenText ALM Octane
-
Ratings
OpenText Service Manager
9.7
2 Ratings
18% above category average
Configuration mangement
00 Ratings
9.72 Ratings
Asset management dashboard
00 Ratings
9.82 Ratings
Policy and contract enforcement
00 Ratings
9.52 Ratings
Change management
Comparison of Change management features of OpenText ALM Octane and OpenText Service Manager
If someone is already using ALM Octane, then it is worth the pain to go through the upgrade process to get the current versions. If you need it to tie into Jira, it can do that. Just be prepared for a rough road. If you have some other product that you use for DevOps, PM, and QA, you will probably be better off sticking with what you have. DaVita also uses TFS, but not in a full implementation (i.e. not with a build server for code deployment), so for them, ALM makes a lot of sense. If you are using TFS with a build server, there are other methodologies that won't end up making you want to pull your hair out trying to make it integrate with what you are using.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
HP Service Manager (HPSM) is well suited for a big company and it does the job that it's intended to do but it's not perfect. It has a fairly large learning curve for searching Knowledge Management (KMs) and it takes time to learn how to be fast at creating/resolving tickets while on calls. I have been using HPSM for about 2 years now and we recently moved from the desk client to the web client and we are seeing a lot more issues than we did with the desk client. They keep coming out with updates for it so eventually most of our issues will hopefully be resolved. Overall the web experience is better as it looks more modern than what we used in the past.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
When you search Knowledge Articles, it is not like Google, and you need to learn how to search for what you need.
It takes a very long time to close tickets in HPSM. Here are the steps to close a ticket. 1. Add notes. 2. Add KM 3. Click Resolve 4.Click Save 5.Click Close 6.Click Okay to Message (ticket has recently been modified) 7. Click Close.
It's slow and sometimes crashes/freezes and you lose all the information you may have entered. I usually use notepad++ to gather all my notes and paste them into HPSM.
When searching previous tickets the preview pane does not allow for sorting by date to have the most recent at the very top every time you pull up previous tickets. Sometimes there are pages and pages of previous tickets and you have to click and scroll to get what you need.
I click on search KMs and it takes me to a blank page and I have to click the back button which then brings me to the search KM page.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Micro Focus ALM Octane use at DaVita goes back beyond my starting with them three years ago. They have used it as part of DevOps as well as for performance measurement of software releases in combo with HP Performance Center (a great combination). Jira is well suited to managing bug reports and development processes with Agile and Scrum, but ALM Octane goes above and beyond that.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
