Overall Satisfaction with Micro Focus ALM Octane
Micro Focus ALM Octane is currently used by the firm, to which I am under contract, for the Quality Assurance team. In that role, it is used by developers both on- and off-shore and Quality Assurance analysts for project management and rapid turn-around for their regular releases of in-house software used in kidney dialysis clinics around the world. They use Agile with scrum masters in the development phase and with test cases for QA analysts.
- It integrates very well with Micro Focus ALM.
- It integrates with Elastic Search -- a bit difficult to achieve, but it does it.
- The integration to Synchronizer is very difficult to implement.
- The integration to Jira was very hard to get working.
- Our Performance Measurement team uses ALM all the time for test performance measurement in conjunction with HP Performance Center. We could not have such a robust performance capability without ALM.
- Not being on the management side of it (I am a technical resource for support), I do not have solid information on ROI.
Micro Focus ALM Octane use at DaVita goes back beyond my starting with them three years ago. They have used it as part of DevOps as well as for performance measurement of software releases in combo with HP Performance Center (a great combination). Jira is well suited to managing bug reports and development processes with Agile and Scrum, but ALM Octane goes above and beyond that.
Do you think OpenText ALM Octane delivers good value for the price?
Yes
Are you happy with OpenText ALM Octane's feature set?
Yes
Did OpenText ALM Octane live up to sales and marketing promises?
Yes
Did implementation of OpenText ALM Octane go as expected?
No
Would you buy OpenText ALM Octane again?
Yes
Micro Focus ALM Octane Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
After the initial implementation, DaVita used ALM Octane with ALM, ElasticSearch, and Synchronizer to Jira. During the link-up to Jira, we had numerous issues with field mappings. We had absolutely no problem getting someone on the horn to help us on a moment's notice when those issues arose. We also receive stellar support when the licensing for the product was about to expire because it had been implemented with trial licenses good for (I think) 30 or 60 days. Micro Focus immediately worked with us to get our replacement licenses in hand and configured in the software.