up for HPSM
December 16, 2016
up for HPSM
Score 10 out of 10
Overall Satisfaction with HP Service Manager
HPSM is a very powerful tool out of all the ticketing tools I have used in all my 8 years of IT industry. It has lesser downtime when compared to others and is properly synced w.r.t [with regard to] CI's and stuff. The best part is that it has various sections like change, request, Incident and problem and a chance of adding others. I have supported even the infrastructure level of HPSM and feel that it is very easy to upgrade and very convienient for patching. We have 24*7 support from HPSM which is the wonderful part when compared to other tools and technologies. Catering user needs secially with the approvals is a cherry on the top. Really enjoyed and appreciated every moment I worked with HPSM
- Capacity management like maintaining CI's and their relations is good.
- Approvals with HPSM is a cake walk and quite logical.
- There is no wait for troubleshooting or help, HPSM tech help is always there.
- I find it as a wonderful tool, no improvements needs as of now w.r.t [with regard to] performance.
I would definitely recommend HPSM after working with various other ticketing tools, as it supports and provides the best value and user friendly and quite adaptive to the modern technology mainly the SMS feature, where users were notified for any issues when there are tickets raised. Upgrades and the support provided by the HPSM tech staff is commendable.