up for HPSM
December 16, 2016
up for HPSM
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with HP Service Manager
HPSM is a very powerful tool out of all the ticketing tools I have used in all my 8 years of IT industry. It has lesser downtime when compared to others and is properly synced w.r.t [with regard to] CI's and stuff. The best part is that it has various sections like change, request, Incident and problem and a chance of adding others. I have supported even the infrastructure level of HPSM and feel that it is very easy to upgrade and very convienient for patching. We have 24*7 support from HPSM which is the wonderful part when compared to other tools and technologies. Catering user needs secially with the approvals is a cherry on the top. Really enjoyed and appreciated every moment I worked with HPSM
- Capacity management like maintaining CI's and their relations is good.
- Approvals with HPSM is a cake walk and quite logical.
- There is no wait for troubleshooting or help, HPSM tech help is always there.
- I find it as a wonderful tool, no improvements needs as of now w.r.t [with regard to] performance.
- It would help for proper management.
- Help in auditing.
[We selected HP Service Manager because] HPSM is reliable.