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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText Dimensions CM

    Score8 out of 10
    N/ADimensions CM is Software Change and Configuration Management for Agile development, developed by Serena Software and now sold by OpenText.N/A

    Splunk SOAR

    Score9.1 out of 10
    N/ASplunk now offers a security orchestration, automation, and response (SOAR) platform via its acquisition of Phantom. Splunk Security Orchestration and Automation (Splunk SOAR) provides playbook automation and is available as a standalone solution.N/A
    Pricing
    OpenText Dimensions CMSplunk SOAR
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    OpenText Dimensions CMSplunk SOAR
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    OpenText Dimensions CMSplunk SOAR
    Considered Both Products
    OpenText
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    41 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    34 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    41 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    90%
    Lived up to sales and marketing promises
    26 Answers
    Implementation went as expected
    No answers on this topic
    97%
    Implementation went as expected
    37 Answers
    Best Alternatives
    OpenText Dimensions CMSplunk SOAR
    Small Businesses
    GitHub
    Score9.2 out of 10
    No answers on this topic
    Medium-sized Companies
    Git
    Score10 out of 10
    No answers on this topic
    Enterprises
    Perforce P4
    Score7.6 out of 10
    Palo Alto Networks Cortex XSOAR
    Score1.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    OpenText Dimensions CMSplunk SOAR
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.1
    (40 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.5
    (3 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.2
    (40 ratings)
    Support Rating
    -
    (0 ratings)
    8.2
    (1 ratings)
    Online Training
    -
    (0 ratings)
    8.2
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)
    Configurability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    OpenText Dimensions CMSplunk SOAR
    Likelihood to Recommend
    OpenText
    Serena CM is well suited to highly controlled, audited, and process driven environments. It will allow strict segregation of duties, and change traceability. If implemented correctly it will help you quickly build trusts with your auditors. It is also well suited to environments that require constant branching and merging. Due to the complexity of the product and learning curve for your development and operations team it may be overkill in a small shop with loose rules
    Incentivized
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    Cisco
    Our company has very complex and dynamic security operations because of the large number of security tools and systems that we need to manage and coordinate. Moreover, it helps us to meet many regulatory and compliance requirements because it helps us to automate and document our security operations. We also use it to streamline our security operations and improve our response to potential threats.
    Incentivized
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    Pros
    OpenText
    • Code Promotion: Dimensions CM allows supervisors to control changes to code, in that they delegate requests to developers, and act as a gatekeeper prior to promoting to the next environment. This functionality is configurable so you can set up a workflow that best fits the structure and requirements of your own company.
    • Code Repository for changes and versioning: Code can be checked out by item or by synchronizing folders. Code revisions can be compared against other revisions or work files. Item histories show which developers made which modifications, and which supervisor and operations personnel were involved in assigning the request and promoting the code to each environment. Additionally a pedigree will show a stream diagram which graphically displays branches and merges.
    • Deployment: Serena Change Management offers help automating deployment including integrations with SVN and Jenkins. Its newer versions also have a powerful graphical deployment automation tool (Serena Deployment Automation- SDA). It comes with a certain amount of licenses built-in. If you have a many nodes to deploy to there will be separate licensing costs for that.
    Incentivized
    Read full review
    Cisco
    • Its security orchestration and integration capability that supports multiple tools.
    • Easy coding that automates our security actions.
    • Enables us to easily collaborate and respond to security issues faster.
    • Splunk SOAR is a flexible product that is easy to deploy.
    • Efficient tracking and monitoring capability.
    • Excellent real-time reporting functionality.
    Incentivized
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    Cons
    OpenText
    • The only major negative that I have encountered with Serena CM product is that the very power and flexibility of the tool means there is a risk that you will make a mess of things. In other words it gives you plenty of rope to tangle yourself with. I recommend careful, well thought out deployments implementing the built in roles and workflows that can be turned on and configured, using a consistent methodology.
    • My experience with the Serena help desk support has not been impressive. Though reasonably polite and diligent, the technicians were well trained, and often gave bad advise and terrible scripts. On several occasions I had to rewrite scripts they have me; if I had run them as provided they would have caused even more difficulties than the problem I was trying to solve. I speak of the support in the past tense because I conditioned myself not to call them, it was usually just easier to solve nay problems my self. They do have a good account management team though, and for any major issues you can go thru them.
    Incentivized
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    Cisco
    • A lack of instruction It can be difficult to contact the support staff. Limited experience from current users.
    • It takes some effort to set up and learn new technology at first. More assistance is required from the support staff. The product's price needs to go down.
    • Cost of the larger version.
    Incentivized
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    Likelihood to Renew
    OpenText
    No answers on this topic
    Cisco
    As we already have a lot of clients being catered with Splunk SOAR and because Splunk SOAR is robust and efficient, we are already using it, and we have understood the product to a certain extent, I feel we are personally more enticed to use and scale it to a lot of business.
    Incentivized
    Read full review
    Usability
    OpenText
    No answers on this topic
    Cisco
    Building playbooks through the visual editor is fine for basic tasks, but once you start chaining complex logic or integrating 3rd party APIs you hit a wall that requires deep scripting knowledge.
    Incentivized
    Read full review
    Performance
    OpenText
    No answers on this topic
    Cisco
    We are able to automate almost every one of our use cases, even our threat-hunting, and threat intel procedures. We have 20+ playbooks and cover almost everything, even searching logs into Splunk, looking into TIP and external systems, enrichment, and collecting evidence for analysts; it can perform concurrent playbooks running.
    Incentivized
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    Support Rating
    OpenText
    No answers on this topic
    Cisco
    Splunk Support is always great! In addition the Community is very efficient and active.
    Incentivized
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    In-Person Training
    OpenText
    No answers on this topic
    Cisco
    I never followed an in-person training, I gave my evaluation based on the online training
    Incentivized
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    Online Training
    OpenText
    No answers on this topic
    Cisco
    I followed training for Phantom admins and it opened a world for me
    Incentivized
    Read full review
    Implementation Rating
    OpenText
    No answers on this topic
    Cisco
    I already said that the main key insight is the knowledge of Phantom, so a detailed training for all the people involeved.
    Incentivized
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    Alternatives Considered
    OpenText
    Serena CM is superior to Microsoft Team Foundation Server (TFS) in overall functionality, but does not have very good native integration with Microsoft. Therefore in a Microsoft centric shop with no audit needs ,TFS would be better. Otherwise I would choose Serena CM
    Incentivized
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    Cisco
    Splunk Phantom integrates well with Splunk ES and has many integrations. One thing that I liked about XSOAR as compared to Phantom is that it has an "app-store" where you can download not only app integrations (similar to Phantom) but Playbooks and dashboards as well.
    Incentivized
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    Scalability
    OpenText
    No answers on this topic
    Cisco
    me and the customers I encountered found it flexible and scalable
    Incentivized
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    Return on Investment
    OpenText
    • Serena has facilitated our annual completion of various audit and technology control certifications. These certifications make a huge difference to our company's reputation and bottom line.
    • There has been no negative impact on our company.
    Incentivized
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    Cisco
    • The playbooks are valuable. They are the core component. Being able to implement and build a code process to work through and scale out what we want to do is valuable
    • Before its use, analyzing each email would take at least 15 to 20 minutes, with some complex cases taking up to 30 minutes...With the automation provided by Splunk Phantom, we could significantly reduce the amount of time and human effort required to complete this task
    Incentivized
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