TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText LiquidOffice

    Score7 out of 10
    N/AOpenText offers LiquidOffice as a solution for users to create, publish and process forms using with their forms automation solution to help capture and validate actionable customer data, automate line of business workflows and enhance existing application ecosystems.N/A

    SmartIQ

    Score10 out of 10
    N/ASmartIQ (formerly Intelledox) is a digital experience and transaction management application providing digitization of forms and customer workflow automation to support faster customer onboarding and servicing. Intelledox was acquired by Smart Communications in July of 2019.N/A
    Pricing
    OpenText LiquidOfficeSmartIQ
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    OpenText LiquidOfficeSmartIQ
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    OpenText LiquidOfficeSmartIQ
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of OpenText LiquidOffice and SmartIQ
    Feature
    OpenText LiquidOffice
    7.3
    3 Ratings
    10% below category average
    SmartIQ
    -
    Ratings
    Survey templates7.33 Ratings00 Ratings
    Themes7.73 Ratings00 Ratings
    Custom logo/branding7.03 Ratings00 Ratings
    Survey Content
    Comparison of Survey Content features of OpenText LiquidOffice and SmartIQ
    Feature
    OpenText LiquidOffice
    7.1
    3 Ratings
    18% below category average
    SmartIQ
    -
    Ratings
    Changes to live survey7.03 Ratings00 Ratings
    Question design help7.43 Ratings00 Ratings
    Multiple question types7.03 Ratings00 Ratings
    Survey Logic
    Comparison of Survey Logic features of OpenText LiquidOffice and SmartIQ
    Feature
    OpenText LiquidOffice
    7.7
    3 Ratings
    8% below category average
    SmartIQ
    -
    Ratings
    Survey logic flexibility7.73 Ratings00 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of OpenText LiquidOffice and SmartIQ
    Feature
    OpenText LiquidOffice
    6.2
    3 Ratings
    27% below category average
    SmartIQ
    -
    Ratings
    Response tracking5.73 Ratings00 Ratings
    Data export7.13 Ratings00 Ratings
    Standard reports6.13 Ratings00 Ratings
    Custom reports6.43 Ratings00 Ratings
    Analytics5.73 Ratings00 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of OpenText LiquidOffice and SmartIQ
    Feature
    OpenText LiquidOffice
    6.2
    3 Ratings
    33% below category average
    SmartIQ
    -
    Ratings
    Access controls5.43 Ratings00 Ratings
    Compliance7.03 Ratings00 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of OpenText LiquidOffice and SmartIQ
    Feature
    OpenText LiquidOffice
    4.9
    3 Ratings
    49% below category average
    SmartIQ
    -
    Ratings
    Vendor-offered crowdsourcing4.12 Ratings00 Ratings
    Respondent restrictions5.73 Ratings00 Ratings
    Best Alternatives
    OpenText LiquidOfficeSmartIQ
    Small Businesses
    Jotform
    Score8.5 out of 10
    Jotform
    Score8.5 out of 10
    Medium-sized Companies
    Qualaroo
    Score7 out of 10
    Qualaroo
    Score7 out of 10
    Enterprises
    QuestionPro
    Score9.2 out of 10
    QuestionPro
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    OpenText LiquidOfficeSmartIQ
    Likelihood to Recommend
    7.0
    (3 ratings)
    9.5
    (2 ratings)
    Usability
    7.7
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    7.4
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    OpenText LiquidOfficeSmartIQ
    Likelihood to Recommend
    OpenText
    OpenText LiquidOffice would be most suitable if you engage or already use the large array of OpenText information management solutions; as integrations would be swift. From my experience LiquidOffice has been a successful investment to provide secure eForms from authenticated users. The PDF standalone forms are flexible enough to be opened on any browser or PDF viewer. It is a superb solution to collect and validate information from your audiences.
    Incentivized
    Read full review
    Smart Communications
    Using the Intelledox Infiniti product has improved the overall process by reducing confusion for applicants while also improving the data quality sent to [the] internal system.
    Incentivized
    Read full review
    Pros
    OpenText
    • Form processes & routing - Makes it very easy at an enterprise level
    • Integration with 3rd party & external forms
    • Automation of forms with less coding making it useful for quick turnarounds
    Incentivized
    Read full review
    Smart Communications
    • Easily upload supporting documents
    • easy to navigate
    Incentivized
    Read full review
    Cons
    OpenText
    • Very old UI
    • Feels like an archaic system
    • Reporting isn't great
    Incentivized
    Read full review
    Smart Communications
    • Make signatures more realistic
    Incentivized
    Read full review
    Usability
    OpenText
    It's easy to use from both ends; form creator and the one filling the surveys. It's easy to view the forms from all browsers with ease. It's also simple to use due to the drag and drop process modelling to configure forms in minutes with smooth scripting and integration capabilities.
    Incentivized
    Read full review
    Smart Communications
    No answers on this topic
    Support Rating
    OpenText
    Not very good especially with its ever increasing feature set. It becomes a little clunky in the beginning. Although most of the features are easy to use, a basic tech support or training module could do wonders for the software
    Incentivized
    Read full review
    Smart Communications
    No answers on this topic
    Alternatives Considered
    OpenText
    OpenText LiquidOffice's has a very simple to understand and relatively powerful form builder. The workflow designer is also very easy to pick up and requires users to have minimal training. OpenText Liquid Office does look a lot older than other products in its class though and I feel would benefit from a more fresh and modern design.
    Incentivized
    Read full review
    Smart Communications
    Incentivized
    Read full review
    Return on Investment
    OpenText
    • We collect authenticated data from our users and audiences to improve our services.
    • The surveys give us a better understanding of our markets.
    Incentivized
    Read full review
    Smart Communications
    • streamlined the loan process
    • able to complete documents remotely during a pandemic
    Incentivized
    Read full review
    ScreenShots