OpenText Network Node Manager i (NNMi) vs. PacketTrap (Discontinued)

Well-suited for large-scale deployment without needing more servers. Linux installation is quite stable, and Polling of a large number of devices is well managed. Less suited to Network Observability scenarios or cloud network monitoring.

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I would have said 10 if they didn't kill the product. I know Blue Folder took a piece of this, but we never got into it and just changed to Auvik and PRTG.

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• Fault and Performance Monitoring
• Performance Reporting
• Alerting and Flexible threhsolds
• Product stability

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• Network monitoring was pretty on point. Not a lot of false positives.
• Easy to deploy.
• Easy to use.

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• More out of the box monitoring parameters features
• Improved GUI
• Independent reporting functionality within NNMi

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• Come back! After Dell purchased this, they ended support for it. In my experience, it was one of the better tools.
• Integration with other systems, but again, it is EOL, so doesn't matter.
• MiB library needs a refresh, but again, EOL.

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NNMi's user interface is described as well-designed and intuitive, making it easy for users to navigate and perform tasks quickly, thereby enhancing the overall user experience. The system offers a powerful network discovery mechanism that maps out your network's physical and virtual topology, enabling you to visualize connections between devices and identify potential issues. Fault monitoring is at its best. NNMi provides a unified environment for viewing faults, availability, and performance data, consolidating essential information into a single platform.

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Support is long and arduous and often are unable to help resolve the issue. We often have to do escalations or duty manager to get things moved. Even with a technical account manager, we do not see much improvement from a support point of view. This is an area where Micro Focus has a lot of improvement to do.

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Even though there are many products in the market such as from Solarwinds, CA Spectrum (no DX Spectrum), PRTG that offers similar or even with more flexibility the fault and performance monitoring still Micro Focus is a very nice tool when it comes to Scalability and Stability with all necessary monitoring coverage. There is no external database required and hence less issues with integration.

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Again, the main piece was config backups. That is a real big deal, when you are dealing with a lot of customers that don't have a change management process. So changes can be done to a networking device and we need to be able to review what it was one day and what it changed to the next. This happens a lot with internal IT departments, that break something and you support them as an MSP.

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• HP NNM is very good at producing root cause analysis. MTTR is reduced with NNM.

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