Osano vs. TrustArc

Osano is great for a full suite of websites to manage. Agencies and companies with many websites to attend to are a good match for Osano's capabilities. Websites that run a lot of cookies and scripts (aka anything WordPress) are good candidates for this service. It is also useful for managing user data, although I do not leverage that feature in my own use.

Incentivized

TrustArc is well suited for a small-to-medium sized digital organization that is concerned about its ability to fulfill data privacy requirements. TrustArc offers an API integration to allow users to handle a larger volume of requests, but I don't have personal experience with this feature. It is a requirement that a cross-functional data privacy team be established in your organization to get the most use out of this product.

Incentivized

• Improves the product regularly
• Easy to manage the cookies and scripts
• "Blocklist" feature is handy for spamy scripts still lurking on old sites.

Incentivized

• Email verification
• Frontend UI
• Flexible configurations
• Easy-to-follow audit trail - each step of the process is clearly defined
• Integrated process flow - all communication back to data subject is handled through TrustArc

Incentivized

• [I] would like to have more details on what the scripts/cookies are for (it isn't always clear).
• The step-by-step process of classifying scripts and saving vs. publishing is clunky and unclear.
• Some [of the] naming conventions aren't intuitive - compliance mode, strict, passive, etc.

Incentivized

• Notification schemes - allowing different access levels to be notified when certain processes occur
• Two-factor authentication upon login is a desirable feature not implemented
• Standardized reporting on home dashboard

Incentivized

I haven't used any other products like Osano before.

Incentivized

OneTrust offers a similar product offering to TrustArc. Our organization had a legacy relationship with TrustArc with respect to its online cookie management preference solution. OneTrust product offerings do provide much of the same functionality as TrustArc and is worthy of consideration if you are evaluating vendors in this space.

Incentivized

• + [We] haven't had any compliance issues.
• - When adding new scripts to the website, I (me, specifically) need to remember that I'll need to classify them before the scripts will work. [It is] not streamlined for other people on my team.
• + [There are] generally little-to-no issues, which is good.

Incentivized

• Allow organization to be compliant with data privacy laws is a requirement in 2021
• Flexible offering allows for control of both digital (cookie) and database record requests
• Sunk cost - organization requires this type of program, TrustArc is an established vendor in this space

Incentivized