Paddle

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Paddle
Score 5.9 out of 10
N/A
London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.N/A
Pricing
Paddle
Editions & Modules
Custom
custom pricing
Offerings
Pricing Offerings
Paddle
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Paddle
Considered Both Products
Paddle
Chose Paddle
So far, we haven't used other solutions, but we are thinking of trying Stripe for a global perspective and MercadoPago here in Chile and other countries where they have a presence.
Chose Paddle
Paddle has better customer experience than other offerings in its class. Provides a low overhead and quick setup solution when compared to direct Stripe integration. It is competitive on rates with other offerings and when features like frontline support, abandoned cart …
Chose Paddle
We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. …
Chose Paddle
Paddle supports easy credit/debit card payments. It supports companies across the world. It has the best user experience for our users.
Top Pros
Top Cons
Features
Paddle
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Paddle
5.5
6 Ratings
33% below category average
Product catalog & listings7.14 Ratings
Product management7.35 Ratings
Bulk product upload5.93 Ratings
Branding6.95 Ratings
Mobile storefront5.95 Ratings
Product variations2.64 Ratings
Website integration8.36 Ratings
Visual customization4.84 Ratings
CMS1.03 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Paddle
7.4
6 Ratings
2% below category average
Abandoned cart recovery7.65 Ratings
Checkout user experience7.36 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Paddle
7.2
5 Ratings
14% below category average
eCommerce security7.25 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Paddle
6.0
5 Ratings
22% below category average
Promotions & discounts9.05 Ratings
Personalized recommendations4.33 Ratings
SEO4.82 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Paddle
5.4
6 Ratings
36% below category average
Multi-site management4.53 Ratings
Order processing7.66 Ratings
Inventory management6.44 Ratings
Shipping1.01 Ratings
Custom functionality7.53 Ratings
Best Alternatives
Paddle
Small Businesses
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Shopify Plus
Score 8.9 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternatives
User Ratings
Paddle
Likelihood to Recommend
5.9
(6 ratings)
User Testimonials
Paddle
Likelihood to Recommend
Paddle
I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
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Pros
Paddle
  • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
  • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
  • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
  • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
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Cons
Paddle
  • Analytics could support more flexible analysis of reported data and better custom events.
  • More customization of the drop in purchase UI on the web without the need for a full custom site integration.
  • Sometimes communication from their front line support staff has gone to the wrong address.
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Alternatives Considered
Paddle
We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. Paddle does all this in their checkout process.
Read full review
Return on Investment
Paddle
  • We wanted to grow faster, which was possible once we integrate recurring payment gateway. And we've got Paddle to do that.
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ScreenShots

Paddle Screenshots

Screenshot of Padddle Payment Gateway