They don't pay out vendors on time
June 20, 2022
They don't pay out vendors on time
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paddle
I've been using their service for a few years and their support has gotten progressively worse up to the point where they don't pay out vendors on time. Getting any kind of meaningful response from support is borderline impossible and it takes them at least a day to respond even in the most trivial cases. They only have email support. No phone or live chat. My current ordeal has been going on for over 10 days and has gotten to the point where I did not get paid on time purely due to Paddle's negligence. I reminded them I plead, I was polite but that's not the way to resolve anything with them. If you need a reliable merchant of records avoid Paddle and find somebody else.
- their fees are decent
- borderline non-existent support
- vendors don't get paid on time
- no phone support
- we didn not get paid out in time
Do you think Paddle delivers good value for the price?
No
Are you happy with Paddle's feature set?
No
Did Paddle live up to sales and marketing promises?
No
Did implementation of Paddle go as expected?
Yes
Would you buy Paddle again?
No