Palettehq.com vs. Xactly SimplyComp (discontinued)

It's fine if your comp plans are really simple. It should have no problem multiplying ACV by a rep's BCR and maybe having a SPIFF or two. If you have accelerators, decelerators, complicated hierarchies, constant "exceptions to the rule", and need a platform to be flexible...SimplyComp simply won't be able to help here. Any "solutions" they implement will be short-term bandaids that will have to be addressed again sometime in the future

Incentivized

• Reporting of financial statements is simple and easy to navigate.
• Plans can be customized to meet multiple different types of bonus/commission schedules.
• Salesforce integration further improves the automation of commission reporting.
• Administrators have the ability to add/remove plans as needed limiting the need to work with a support person everytime a change is made to the commission plan. This has been particularly useful in our company as we are still trying to develop the appropriate commission plan structure so we are frequently making changes to the existing platform. Our administrator has had no issues making changes as needed and can typically get them done quickly.

Incentivized

• The platform is incredibly complex for non-basic commissions plans and setting things up is painful and time consuming.
• Importing functionality is improving, but still subpar, requiring a lot of manual entry for customer plans.
• The time lag to actually calculate commission (after a user clicks the "calculate" button) is long, leaving one sitting and waiting for the software to do its thing.
• For our non-US team members, we wanted insight into USD and local currency commission. SimplyComp doesn't support this.

Incentivized

Our Implementation Consultant was fantastic. She made herself available, scheduled for in advance to accommodate our schedule, and was very helpful on our calls. She happily executed work on our behalf behind the scenes to help move our implementation along. The Customer Support team was mixed, as is expected with Support teams. Nothing horribly bad, but nothing to write home about. SimplyComp is a newest product for Xactly so everyone is still learning it

Incentivized

This is the first time I've used a software for commision only. I've usually just used Salesforce to calculate my sales numbers and then do the math myself. This is nice to know the exact number but I don't think a lot better

Incentivized

• Positive impact is our reps are able to view their commissions much more clearly in SFDC. We are also able to calculate 95% of our commissions more rapidly (and have to spot-check the rest).
• Negative impact was the onboarding process and "learning as we go" rather than having a set process document for getting us live.

Incentivized