TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    parcelLab

    Score8 out of 10
    N/AparcelLab is a global software that helps businesses improve the experience after customers make a purchase. parcelLab helps brands to turn ordinary post-purchase steps into special experiences for their customers, making them happier. parcelLab states brands like IKEA, H&M, and Yeti currently use their services. The company works in 175 countries and tracks deliveries from over 350 delivery services around the world.N/A

    Shipup

    Score9 out of 10
    N/AShipup in Paris offers their shipping software, designed to create a unique post-purchase experience for online retailers, making the delivery portion of the sale part of customer success.N/A
    Pricing
    parcelLabShipup
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    parcelLabShipup
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Best Alternatives
    parcelLabShipup
    Small Businesses
    MindTouch
    Score7 out of 10
    No answers on this topic
    Medium-sized Companies
    Sogolytics
    Score9 out of 10
    No answers on this topic
    Enterprises
    Medallia
    Score8.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    parcelLabShipup
    Likelihood to Recommend
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    parcelLabShipup
    Likelihood to Recommend
    parcelLab
    parcelLab ensures that customers stay well-informed about their online orders. They receive clear updates on shipping and returns, which greatly enhances their post-purchase experience. This eliminates much of the uncertainty that typically accompanies online shopping.
    Incentivized
    Read full review
    Shipup
    No answers on this topic
    Pros
    parcelLab
    • Package Tracking
    • Returns Management
    • Delivery Forecast
    Incentivized
    Read full review
    Shipup
    No answers on this topic
    Cons
    parcelLab
    • First setup takes time
    • Lots of features that can be explored
    Incentivized
    Read full review
    Shipup
    No answers on this topic
    Alternatives Considered
    parcelLab
    ParcelLab has better carrier integrations and much higher customizability
    Incentivized
    Read full review
    Shipup
    No answers on this topic
    Return on Investment
    parcelLab
    • Less customer inquiries
    • Higher NPS score
    • reduced Customer service costs
    Incentivized
    Read full review
    Shipup
    No answers on this topic
    ScreenShots

    parcelLab Screenshots

    Screenshot of Web shop integrations
Hosting an Order Status page enables customers to revisit the site, engage with the product and enjoy a branded experience – all whilst tracking their parcels.Screenshot of Operations analytics
Operational performance is at the heart of the customer experience, right alongside products and services.
With the parcelLab portal users can analyze, compare and improve processes.Screenshot of Proactive communication
Communicating directly with customers helps manage expectations, reduces inquiries and builds brand loyalty.Screenshot of Customer service
Even if customers call, the user is already alerted to any problems and immediate access is provided to the back-end portal to resolve any issues quickly.Screenshot of Embedded content
Delivers a personalized experience by adding relevant branded images, videos, recommendations or reviews to every touch point. This helps to leave a lasting impression and gives them a reason to come back, again and again…Screenshot of Returns and lifecycle
At various touch points, customers are reminded about sending back their products and making the connection with warranties and repair processes. Users can still recover the returns revenue by getting customers to purchase something else instead.