TrustRadius

Patch Retention vs. PowerReviews

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Patch
Score 0.0 out of 10
N/A
A tool to engage, reward, and retain customers. Patch (formerly CityGro) is used to bring eCommerce or brick and mortar store customers back using automated retention tools that help users to understand buyer behavior and bring people back.
$295
per month minimum monthly charge for up to 29,500
PowerReviews
Score 7.8 out of 10
N/A
PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was founded in 2005 and is based in Chicago.N/A
Pricing
Patch RetentionPowerReviews
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
PatchPowerReviews
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Patch RetentionPowerReviews
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Patch RetentionPowerReviews
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All AlternativesView all alternativesView all alternatives
User Ratings
Patch RetentionPowerReviews
Likelihood to Recommend
-
(0 ratings)
7.9
(18 ratings)
Support Rating
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
Patch RetentionPowerReviews
Likelihood to Recommend
Patch Retention (CityGro, Inc)
No answers on this topic
PowerReviews
Any site with e-commerce should have reviews if possible, to give users the confidence necessary to click "add to cart." PowerReviews is easy to implement and has highly customizable display possibilities. I would recommend them to a mid to large enterprise looking for a scalable solution. Small businesses might be able to use a more stripped down tool.
Verified User
Anonymous
Read full review
Pros
Patch Retention (CityGro, Inc)
No answers on this topic
PowerReviews
  • PowerReviews does a good job at flagging responses so there isn't anything inappropriate on our website.
  • PowerReviews provides a nice "snapshot" of reviews with an average rating, recommendation percentage, and the main pros and cons. Making it quick and easy for the customer to get overall information.
  • It is easy for customers to leave reviews. There is a good amount of open-ended questions as well as options that customers can choose from. The system is customizable to fit our needs.
Verified User
Anonymous
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Cons
Patch Retention (CityGro, Inc)
No answers on this topic
PowerReviews
  • If you lack basic coding knowledge (or don't have someone on your team to set this up) it may be a bit of a challenge to get started.
  • The backend has a bit of a learning curve to it, but can be worked through easily with persistence.
Jonathan Strupek | TrustRadius Reviewer
Jonathan Strupek
Marketing Manager
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Support Rating
Patch Retention (CityGro, Inc)
No answers on this topic
PowerReviews
The team over at PowerReviews was always very helpful with us and our customer service team. They responded to any questions we had quickly.
Verified User
Anonymous
Read full review
Alternatives Considered
Patch Retention (CityGro, Inc)
No answers on this topic
PowerReviews
My experience was with simple software like Google My Business, but for some Reviews & Ratings, it was good enough and supplied my demand. Once the Google world is one of the bests environments for initial and small businesses, I think using their tools someway we can sound better. If it's not the case PowerReviews will serve as well.
Verified User
Anonymous
Read full review
Return on Investment
Patch Retention (CityGro, Inc)
No answers on this topic
PowerReviews
  • Custom components and PowerReviews API can display positive customer feedback from an element.
  • In return for honest reviews and answers to customer questions, we provide genuine and authentic feedback and let customers strain new products.
  • Syndicated reviews help customers see how products work in real life, which increases trust in our website/business and the products and boosts conversions.
Sumon K Chowdhury | TrustRadius Reviewer
Sumon K Chowdhury
Asst. Software Specialist
Read full review
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