Payemoji vs. RingCX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Payemoji
Score 0.0 out of 10
N/A
Payemoji is a Conversational Commerce Service, specialising in OMNI Channel Messaging. The solution enables businesses to engage with their customers through personalised, interactive, and secure communication using business messaging apps like WhatsApp. It is offered to Enterprises on three main use cases, that all include automating any customer journey with integration to IT systems: - Personalized, Interactive and Secure notifications: …
$15
per month per user
RingCX
Score 9.0 out of 10
N/A
RingCX, based on the former Dimelo, is an AI customer interaction tool built to power digital customer engagement.N/A
Pricing
PayemojiRingCX
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
PayemojiRingCX
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
PayemojiRingCX
Best Alternatives
PayemojiRingCX
Small Businesses
Simplify360
Simplify360
Score 7.8 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Dialpad Support
Dialpad Support
Score 9.1 out of 10
Dialpad Support
Dialpad Support
Score 9.1 out of 10
Enterprises
Verint Community
Verint Community
Score 9.9 out of 10
Verint Community
Verint Community
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PayemojiRingCX
Likelihood to Recommend
-
(0 ratings)
8.5
(7 ratings)
Usability
-
(0 ratings)
8.2
(5 ratings)
User Testimonials
PayemojiRingCX
Likelihood to Recommend
Payemoji
No answers on this topic
RingCentral
RingCX solved a lot of problems we had as an organization. Being able to have easy tracking, easily managing call queues, setting up call rotations, and more is really awesome. The app is also very user friendly and we all appreciate how great the integration with Salesforce. If I had to make any complaint, or note where they could improve is turning off the call queue via a better calendar integration (Eg: if I am in a meeting automatically turning off call queues). We mainly use RingCX for troubleshooting/support calls and it's so easy to log and track (for accountability) in Salesforce.
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Pros
Payemoji
No answers on this topic
RingCentral
  • Reporting. The analytics and reporting is very detailed and customizable.
  • Call Queues. We have the option of having all phones ring at once, in a certain order or the person who has been idle the longest. This helps spread the work amongst the departments.
  • Retrieving recorded calls!
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Cons
Payemoji
No answers on this topic
RingCentral
  • We've had instances where items that we insisted on was not fulfilled.
  • We wanted more detailed reports for our matrixes.
  • Very sensitive to our virtual environments.
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Usability
Payemoji
No answers on this topic
RingCentral
Very intuitive and user friendly. All you need is a quick tutorial and you can make your way around the tool. Even the more in depth functionality is easy to learn and in easy to use.
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Alternatives Considered
Payemoji
No answers on this topic
RingCentral
Primarily due to cost for the social media channels (as the client also used Salesforce for the CRM elements).
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Return on Investment
Payemoji
No answers on this topic
RingCentral
  • It helps to reduce expenses in the company since you unify all your means of communications in a single system.
  • I can measure our support effectiveness with various indicators, easily compiling them to give me insight into how to improve our processes
  • I can effectively supervise service agents in real time and visualize their daily activities on a board, which allows me to improve every day.
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ScreenShots

Payemoji Screenshots

Screenshot of Payemoji IntroductionScreenshot of Payemoji OverviewScreenshot of Payemoji SolutionScreenshot of Payemoji Customer Engagement - InsuranceScreenshot of Payemoji Customer Engagement - TravelScreenshot of Payemoji Customer Engagement - Utility