Great Product.
January 22, 2026

Great Product.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingCX

RingCX manages our inbound and outbound calls across a distributed workforce. The native CRM integration addressed our data accuracy issues by automatically logging calls and transcripts. It gives us clear visibility into agent performance and has streamlined our workflow significantly, successfully replacing our previously disjointed and expensive legacy systems.

Pros

  • Call Routing.
  • Queue Management.
  • Accessibility.

Cons

  • More improvement of The RingSense AI summaries.
  • Admin portal not easy to navigate.
  • Native app for RIngCX.
  • Agent can easily use the service from anywhere.
  • Less tech support needed.
10/10. Compared to our legacy system, RingCX is a breath of fresh air. It significantly simplifies the workflow, making it easy for agents to navigate between calls and wrap up tasks seamlessly.

Do you think RingCX delivers good value for the price?

Not sure

Are you happy with RingCX's feature set?

Yes

Did RingCX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RingCX go as expected?

I wasn't involved with the implementation phase

Would you buy RingCX again?

Yes

RingCX is well-suited for distributed teams because it is 100% web-based. There is no software to install, making it incredibly easy to use and onboard new agents instantly. However, it is less appropriate for environments with unstable internet or 'tab hoarders,' as relying on a browser tab risks accidental disconnects.

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