RingCX

RingCX

RingCX

13 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
RingCX	Score 9.2 out of 10	N/A	RingCX, based on the former Dimelo, is an AI customer interaction tool built to power digital customer engagement.	N/A

Pricing

RingCX

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
RingCX
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	RingCX
Considered Both Products	RingCX Verified User Project Manager Chose RingCX Much more cost effective and tech support is free Incentivized Helpful? Verified User Director Chose RingCX There are far more features in the RingCX platform than in our exploration of the other platforms. Additionally we utlized another service that had stability issues along with higher costs for overall local phone services that we were able to consolidate when we made the switch … Incentivized Helpful? Verified User Vice-President Chose RingCX Comcast had no analytics and horrible customer service from my experience Incentivized Helpful? EL Erin Leaman VP Finance Chose RingCX We were previously with Avaya Ring CX but they shuttered their Canadian operations and prior to that we were with a local provider and both were no where near as consistent in service, support and functionality Incentivized Helpful? Verified User Manager Chose RingCX RingCx has the IVR we need. Incentivized Helpful? Richard Charette Customer Success Manager Chose RingCX We used to use SipVine before switching and they used an app called Bria for mobile stuff. It worked, but as we scaled as a business we needed more. That's where RingCX came in. Anytime a company makes a full-scale change it comes with pains, but to say that the pains for … Incentivized Helpful? Beth Pelphrey Data Entry Manager Chose RingCX Mitel does not have the reporting RingCX does. We also only had limited options for queues and how the calls rang through the departments. Incentivized Helpful? Verified User Strategist Chose RingCX Primarily due to cost for the social media channels (as the client also used Salesforce for the CRM elements). Incentivized Helpful? luar lamas Analista Chose RingCX This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company. Helpful?

Best Alternatives
	RingCX
Small Businesses	Simplify360 Score 7.8 out of 10
Medium-sized Companies	Dialpad Support Score 9.1 out of 10
Enterprises	Verint Community Score 9.9 out of 10
All Alternatives	View all alternatives

User Ratings
	RingCX
Likelihood to Recommend	8.5 (7 ratings)
Usability	8.1 (5 ratings)

User Testimonials
	RingCX
Likelihood to Recommend	RingCentral RingCX solved a lot of problems we had as an organization. Being able to have easy tracking, easily managing call queues, setting up call rotations, and more is really awesome. The app is also very user friendly and we all appreciate how great the integration with Salesforce. If I had to make any complaint, or note where they could improve is turning off the call queue via a better calendar integration (Eg: if I am in a meeting automatically turning off call queues). We mainly use RingCX for troubleshooting/support calls and it's so easy to log and track (for accountability) in Salesforce. Incentivized Richard Charette Customer Success Manager Read full review
Pros	RingCentral Reporting. The analytics and reporting is very detailed and customizable. Call Queues. We have the option of having all phones ring at once, in a certain order or the person who has been idle the longest. This helps spread the work amongst the departments. Retrieving recorded calls! Incentivized Beth Pelphrey Data Entry Manager Read full review
Cons	RingCentral We've had instances where items that we insisted on was not fulfilled. We wanted more detailed reports for our matrixes. Very sensitive to our virtual environments. Incentivized Verified User Anonymous Read full review
Usability	RingCentral 10/10. Compared to our legacy system, RingCX is a breath of fresh air. It significantly simplifies the workflow, making it easy for agents to navigate between calls and wrap up tasks seamlessly. Incentivized Verified User Anonymous Read full review
Alternatives Considered	RingCentral We were previously with Avaya Ring CX but they shuttered their Canadian operations and prior to that we were with a local provider and both were no where near as consistent in service, support and functionality Incentivized EL Erin Leaman VP Finance Read full review
Return on Investment	RingCentral Provided the service we required based upon an assumed initial level of customer engagement Increased social media engagement for the client - positive impact Incentivized Verified User Anonymous Read full review
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