There are far more features in the RingCX platform than in our exploration of the other platforms. Additionally we utlized another service that had stability issues along with higher costs for overall local phone services that we were able to consolidate when we made the switch …
We were previously with Avaya Ring CX but they shuttered their Canadian operations and prior to that we were with a local provider and both were no where near as consistent in service, support and functionality
We used to use SipVine before switching and they used an app called Bria for mobile stuff. It worked, but as we scaled as a business we needed more. That's where RingCX came in. Anytime a company makes a full-scale change it comes with pains, but to say that the pains for …
This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
RingCX solved a lot of problems we had as an organization. Being able to have easy tracking, easily managing call queues, setting up call rotations, and more is really awesome. The app is also very user friendly and we all appreciate how great the integration with Salesforce. If I had to make any complaint, or note where they could improve is turning off the call queue via a better calendar integration (Eg: if I am in a meeting automatically turning off call queues). We mainly use RingCX for troubleshooting/support calls and it's so easy to log and track (for accountability) in Salesforce.
Reporting. The analytics and reporting is very detailed and customizable.
Call Queues. We have the option of having all phones ring at once, in a certain order or the person who has been idle the longest. This helps spread the work amongst the departments.
When I put my Mac in Do Not Disturb, it would be nice if RingCX could also go into DND via the desktop app. Unless I turn off the call queue, it'll ring even in DND.
Better calendar integrations and the ability to turn off the call queue accordingly. If I am in a meeting I don't want my phone to ring. Currently, we have to make sure we turn off our call queue manually before each call. Not a huge deal, but would be nice to have better calendar integrations (at least with G-Suite.)
More online tools and resources. The issues above may already have a solution, but I don't know where to find it and I've looked.
We've had a really solid experience with RingCX so far, which is why I'd rate our likelihood to renew fairly high. Overall, it has been a very good product for our team with no major complaints. The biggest standout for us is the ease of use, the simple, web-based access makes it incredibly easy for our staff to just log in and get straight to work. It reliably handles our day-to-day needs without any steep learning curves.
As an engineer that has worked on phone systems for the past 20 years, I find the usability very friendly offering simplified ways to create and customize your workflows in familiar ways to most business users allowing both understanding for non technical audiences and custimizability to request for the mroe techincal side all in one friendly platform. Gone are the Visio diagrams of a flow that an engineer then fits into how a specific plaform handles these business level requests as in RingCX you can build your direct call flows in that matter in live time.
I rated them an 8 because their support team is highly responsive and reliable. Whenever we need to reach out with a problem, they are quick to respond and do an excellent job of keeping the ticket updated. I really appreciate that they make sure to keep us posted throughout the entire troubleshooting process, so we are never left in the dark wondering what is going on. Most importantly, they consistently resolve our issues in a timely manner, which is crucial for minimizing downtime and keeping our daily operations running smoothly.
This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
