Solutions to customers instantly
October 16, 2018
Solutions to customers instantly
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dimelo
This application is being used throughout the company, specifically to unify conversations between customers and employees, since they receive messages from different social networks and platforms, such as web, chat and mobile phone. This application allows me to provide quality service to customers.
Pros
- Being able to unify all the messages we receive daily is easier.
- It helps reduce time when giving answers and solutions to problems that arise.
- Its interface is very simple and easy to understand.
- You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
Cons
- For some users it can be a bit complicated and cumbersome.
- It would be good to have a good user manual step by step to make it easier.
- Without an internet connection it does not work.
- It helps to reduce expenses in the company since you unify all your means of communications in a single system.
- I can measure our support effectiveness with various indicators, easily compiling them to give me insight into how to improve our processes
- I can effectively supervise service agents in real time and visualize their daily activities on a board, which allows me to improve every day.
This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
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