Solutions to customers instantly
luar lamas | TrustRadius Reviewer
October 16, 2018

Solutions to customers instantly

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dimelo

This application is being used throughout the company, specifically to unify conversations between customers and employees, since they receive messages from different social networks and platforms, such as web, chat and mobile phone. This application allows me to provide quality service to customers.
  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
  • For some users it can be a bit complicated and cumbersome.
  • It would be good to have a good user manual step by step to make it easier.
  • Without an internet connection it does not work.
  • It helps to reduce expenses in the company since you unify all your means of communications in a single system.
  • I can measure our support effectiveness with various indicators, easily compiling them to give me insight into how to improve our processes
  • I can effectively supervise service agents in real time and visualize their daily activities on a board, which allows me to improve every day.
This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
It adapts very well for companies that are dedicated to serving their customers on a daily basis through support, solutions, or information. You can categorize messages and thus be able to assign each user depending on their abilities and needs. This allows you to monitor the results and thus be able to keep statistics of your progress in terms of the attention of users.

Dimelo Feature Ratings

Customer data management / contact management
9
Workflow management
9
Territory management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
8
Case management
9
Call center management
8
Help desk management
8
Lead management
9
Email marketing
9
Task management
9
Billing and invoicing management
8
Reporting
8
Forecasting
8
Pipeline visualization
8
Customizable reports
8
Custom fields
9
Custom objects
9
Scripting environment
9
API for custom integration
9
Role-based user permissions
8
Single sign-on capability
8
Social data
9
Social engagement
8
Marketing automation
9
Compensation management
9
Mobile access
8