PaymentWorks vs. TransUnion TruValidate

Appropriate only for US customers with domestic banking institutions who speak English fluently.

Not appropriate for any foreign vendor to get paid in less than 6 months. The data is poorly designed. The software defaults to domestic banking information such as routing number. Vendors then choose check payments overseas which take 45 days and usually never arrive. I end up submitting the same payments over and over. Customers are always angry and I have no ability to help them.

Neustar IP Intelligence is quick to deploy using their REST API, the data is automatically updated against one of the most robust datasets available on the market. It is well suited for developers trying to integrate with an out-of-the-box solution to lookup geolocation of website visitors in real time, and possibly build alerts or 2F-Authentication mechanisms based on suspicious activity.

Incentivized

• The data is kept secure

• Helps detect fraud if a user has signed in from California only, then attempts to login from another country are made.
• Increase sales conversions by understanding geolocation of website visitors
• If your datacenters are georedundant, allows engineers to see where majority of traffic is generated and load balance accordingly.

Incentivized

• Software design especially in regards to entering foreign bank accounts
• Customer service never really assists the customer
• Admins are not notified when there is incomplete registration or problems with the information entered. We have to wait for the customer to contact us and by that time they are very angry and their payment is very delayed
• The only language available is English. The tax forms are only available in English

• It's a bare box solution. Not feature rich.

Incentivized

Administrators hate the system because they cannot see any information in order to assist customers. Customers hate it because registration is lengthy and difficult and only available in English

I was not involved in this choice and the people who chose the system are not end users of this software. The end user experience was never considered when this decision was made. Admins and customers hate PaymentWorks. It is only effective at wasting your time and money and employee resources

Google has an open source version of this, but its updates are based on the user community. Since Neustar's IP Intelligence is a paid solution, the updates are regular, the interface is streamlined with a REST API, and there is a help desk you can consult for onboarding and questions if there are issues.

Incentivized

• Zero return on investment. It takes 3 people to do the work that one person used to be able to manage.
• The only way that I can find out if there are problems is if the customer contacts me about non-payment.
• Zero integration with our accounting software. New vendors have to be manually transferred from PaymentWorks to the accounting software. Updates to PaymentWorks have to be manually carried from one system to the other. There are no notifications when these processes have been completed

• Ability to build fraud detection from suspicious activities.
• Balance traffic across data centers.
• Rapid deployment, regular updates.

Incentivized