TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    PDFLiner

    Score8.8 out of 10
    N/APDFLiner is an online platform for working with PDF documents. Users can upload any PDF or Image and edit it in just a few seconds. With PDFLiner, the user can edit PDF files as well as sign them electronically and protect them with password and watermark if needed. It also has an extensive fillable Forms Library with many useful forms. Users can just find the one they need and fill it out.

    $10

    per month per user

    Verint Voice of the Customer

    Score9.1 out of 10
    N/AVerint® Voice of the Customer™ lets CX Leaders optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.N/A
    Pricing
    PDFLinerVerint Voice of the Customer
    Editions & Modules
    Basic
    $14
    per month per user
    Pro
    $36
    per month per user
    Premium
    $50
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    PDFLinerVerint Voice of the Customer
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    PDFLinerVerint Voice of the Customer
    Considered Both Products
    PDFLiner
    No answer on this topic
    Verint
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    7 Answers
    93%
    Would buy again
    13 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    7 Answers
    91%
    Delivers good value for the price
    10 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    100%
    Happy with the feature set
    14 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    78%
    Implementation went as expected
    7 Answers
    Best Alternatives
    PDFLinerVerint Voice of the Customer
    Small Businesses
    Tungsten Power PDF
    Score9.8 out of 10
    MindTouch
    Score7 out of 10
    Medium-sized Companies
    PDF Xchange Viewer and Editor
    Score9.3 out of 10
    Sogolytics
    Score9 out of 10
    Enterprises
    Adobe Acrobat Reader
    Score8.6 out of 10
    Medallia
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PDFLinerVerint Voice of the Customer
    Likelihood to Recommend
    8.8
    (7 ratings)
    9.1
    (18 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.7
    (2 ratings)
    Usability
    9.0
    (1 ratings)
    8.6
    (14 ratings)
    Support Rating
    7.0
    (1 ratings)
    9.1
    (3 ratings)
    User Testimonials
    PDFLinerVerint Voice of the Customer
    Likelihood to Recommend
    PDFLiner
    It's possible to save money, time, and paper with PDFLiner. In addition to
    those in the legal and scientific sectors, this includes those in accounting,
    human resources, and education. PDFLiner makes it simple to save your most
    frequently used templates. Upload them whenever you need them, make any
    necessary edits, and email them straight away!
    Incentivized
    Read full review
    Verint
    Verint Voice of the Customer is very well suited for measuring how satisfied (or dissatisfied) the customer base is in close to real time. Also well suited for identifying pain points across the experience. Not sure if the platform is well suited for measuring multiple interactions for a specified journey or a specific audience experiencing a specific journey
    Incentivized
    Read full review
    Pros
    PDFLiner
    • Signing documents for myself and my employer has never been easier.
    • For me, the simplicity of not having to use sophisticated tools to customize forms for certain situations is appealing.
    • It's easy to use and doesn't necessitate a strong Internet connection to make use of this program.
    Incentivized
    Read full review
    Verint
    • Excellent Customer Service, training resources.
    • Stable Platform- If a user gives a low satisfaction score, Verint Voice of the Customer can alert support teams to reach out and resolve the issue promptly.
    • Verint Voice of the Customer gathers customer feedback on OhioMeansJobs.com, it can capture survey responses after job searches, resume uploads, or virtual workshops, giving a holistic view of user experience.
    Read full review
    Cons
    PDFLiner
    • There is no mobile app for PDFLiner which I think is a major drawback of this tool.
    • Though the tool is straightforward we find it complex when we need to search for a specific form in it.
    • Editing text is fine with this tool but I think there is a limitation of styling the text when editing any document.
    Incentivized
    Read full review
    Verint
    • Integrating with Google Analytics did take several sessions with their support team, so that could use improving
    • Needed additional assistance from their technical team because of the configuration
    • Limited customization for standard deployment survey templates. Some reports are a bit outdated
    Incentivized
    Read full review
    Likelihood to Renew
    PDFLiner
    No answers on this topic
    Verint
    The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget
    Incentivized
    Read full review
    Usability
    PDFLiner
    Our department uses PDFLiner to modify PDF format contracts and other documents before sending them to our consumers for e-signing. Not only that, but this program allows access to the templates of over 30 million different sorts of writable agreements, saving us a lot of time and effort.
    Incentivized
    Read full review
    Verint
    Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout. Verint could use to improve or update the user interface as it seems very dated visually.
    Read full review
    Support Rating
    PDFLiner
    We got all the features and prospects of the application from support team. They were helpful
    Incentivized
    Read full review
    Verint
    Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.
    Read full review
    Alternatives Considered
    PDFLiner
    Everyone in my department uses PDFLiner. Everything we need
    to get the work done is included in this team strategy. Allows us to streamline
    our operations and ensure that everyone is using the same tools. If I had to
    make a choice, I would go with this over more "advanced" options.
    Incentivized
    Read full review
    Verint
    OpinionLab is one of the few out there that does two things very well in it's space: 1. Customer Feedback - just feedback, not surveys. Feedback is free text without more than one or two structured questions. Most survey systems offer too many options, and their reporting is made for structured data analysis not analysis of the open text fields. Some of the other tools viewed did not have the best features for medium or large scale deployment, from an analysis perspective, real-time data extract and download, or customization for branding.
    Incentivized
    Read full review
    Return on Investment
    PDFLiner
    • Your PDFs can be changed quickly and easily. You have the option to include signatures and images, as well as to censor any information you don't want others to see.
    • By being able to digitally sign your paperwork on the go, you may significantly speed up the closing process.
    • Using PDFLiner is a great and simple way to work with PDF files.
    Incentivized
    Read full review
    Verint
    • Collect data around our login experience where eventually we were able to release a GPE directing customers to utilize our virtual assistant
    • Verbatim around the claims experience allowed us to update our Claims Status page to provide more detailed, transparent information to the customer around the status of their claim.
    Incentivized
    Read full review
    ScreenShots

    PDFLiner Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot

    Verint Voice of the Customer Screenshots

    Screenshot of Digital FeedbackScreenshot of RetailScreenshot of a Trigger for Alerts & Case-Management