Pega Customer Decision Hub vs. Webex Engage
Pega Customer Decision Hub vs. Webex Engage
Product | Rating | Most Used By | Product Summary | Starting Price |
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Pega Customer Decision Hub | N/A | Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time. | $97 Per User Per Month | |
Webex Engage | N/A | From SMS, chat to messaging apps, Webex Engage (including the former IMIchat) equips agents with one interface to increase productivity and deliver the support customers expect. It supports both proactive agent and customer-initiated contact, so agents can have live conversations with customers over SMS, Live Chat, Apple Messages for Business, WhatsApp, Facebook Messenger, Twitter, and email. | N/A |
Pega Customer Decision Hub | Webex Engage | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Pega Customer Decision Hub | Webex Engage | |
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Top Pros | No answers on this topic | |
Top Cons |
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Pega Customer Decision Hub | Webex Engage | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pega Customer Decision Hub | Webex Engage | |
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Likelihood to Recommend | 8.0 (9 ratings) | - (0 ratings) |
Pega Customer Decision Hub | Webex Engage | |
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Likelihood to Recommend | Pegasystems | Cisco No answers on this topic |
Pros | Pegasystems | Cisco No answers on this topic |
Cons | Pegasystems | Cisco No answers on this topic |
Alternatives Considered | Pegasystems | Cisco No answers on this topic |
Return on Investment | Pegasystems | Cisco No answers on this topic |
ScreenShots | Pega Customer Decision Hub Screenshots |