Likelihood to Recommend
You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong
support and services team that works collaboratively with us to make sure we are always getting what we need. They provide 24x7 emergency support, online ticket support, email support, a client community, and the ability to call and talk to the same account manager or community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly. Read full review
I think it is well-suited for populations who value social media and being connected in this manner at work. If the population does not value this type of open interaction, it will be underutilized. Many of our baby-boomer generation staff have a hard time seeing the relevancy of a site such as this.
Read full review Pros It's easy to use. The admin panel has a number of drag and drop options to modify the experience Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer. Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves. Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on. Read full review I think it helps people crowd source an organization for information and resources that may not be easily found. The subjects feature is a great place to develop communities of practice where links, files and communication can be shared. As long as the search engine is optimized / working effectively, it can be a powerful way to access sites and resources across the organization. Read full review Cons Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed. Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases. Read full review The profile finder is glitchy and rarely comes up with solid results. The site sometimes has glitches, such as subject pages not loading and complete content not appearing on the screen until you refresh or give it an abnormal amount of time to load. The "USAID Search" option should appear first for the search results. It is not intuitive that it is the last search option to select. Often users don't even clearly recognize that they need to select types of search results. Read full review Likelihood to Renew
From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit
Read full review Usability
There are a multitude of options to configure the exact user experience you want and what you want to emphasize.
Read full review Reliability and Availability
Uptime has never been an issue.
Read full review Performance
Speed is not an issue.
Read full review Support Rating
The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
Read full review In-Person Training
In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
Read full review Online Training
Online training is through online webinar & how-to posts and videos in the client community.
Read full review Implementation Rating
We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
Read full review Alternatives Considered
We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
Read full review Return on Investment Our community has been very active since the re-launch of our site. Have seen some increases in member engagement. Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members. Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc. Read full review I feel that it has connected colleagues who would have never met in our global organization. I has created a division in the organization between the users and those who oppose its existence. It has been a great place for communication-oriented departments to get their messages out, advertise events, etc. Read full review ScreenShots CommUnity by Personify Screenshots