What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

Phocas Business Intelligence

If you would like your data in one place with easy access, this is the software for you. You can have data from multiple systems and bring it into one view so that you have a quick and easily visible dashboard for the data you wish to see.
Anonymous | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore is great if you already use one or more other Zendesk products and/or if you have experience with using Zendesk in the past. It has a bit of a learning curve but has a ton of potential if you or someone on your team can dedicate enough time and energy to learning the product. Similarly to Adobe Suite, all of Zendesk's products flow pretty seamlessly together and the more products you use (and use well, obviously), the more data you can extract.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Phocas Business Intelligence
9.4
Zendesk Explore
7.9
Customizable dashboards
Phocas Business Intelligence
9.4
Zendesk Explore
8.7
Report Formatting Templates
Phocas Business Intelligence
9.4
Zendesk Explore
7.0

Ad-hoc Reporting

Phocas Business Intelligence
9.3
Zendesk Explore
8.2
Drill-down analysis
Phocas Business Intelligence
10.0
Zendesk Explore
8.6
Formatting capabilities
Phocas Business Intelligence
8.5
Zendesk Explore
7.3
Report sharing and collaboration
Phocas Business Intelligence
9.5
Zendesk Explore
7.9
Integration with R or other statistical packages
Phocas Business Intelligence
Zendesk Explore
9.0

Report Output and Scheduling

Phocas Business Intelligence
8.9
Zendesk Explore
6.1
Publish to PDF
Phocas Business Intelligence
9.9
Zendesk Explore
6.8
Report Versioning
Phocas Business Intelligence
7.9
Zendesk Explore
4.0
Report Delivery Scheduling
Phocas Business Intelligence
8.9
Zendesk Explore
7.0
Publish to Web
Phocas Business Intelligence
Zendesk Explore
6.8

Data Discovery and Visualization

Phocas Business Intelligence
8.2
Zendesk Explore
9.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
Phocas Business Intelligence
7.9
Zendesk Explore
9.0
Location Analytics / Geographic Visualization
Phocas Business Intelligence
8.8
Zendesk Explore
10.0
Predictive Analytics
Phocas Business Intelligence
7.9
Zendesk Explore

Access Control and Security

Phocas Business Intelligence
8.6
Zendesk Explore
9.3
Multi-User Support (named login)
Phocas Business Intelligence
8.6
Zendesk Explore
10.0
Role-Based Security Model
Phocas Business Intelligence
8.6
Zendesk Explore
9.1
Multiple Access Permission Levels (Create, Read, Delete)
Phocas Business Intelligence
8.6
Zendesk Explore
9.0
Single Sign-On (SSO)
Phocas Business Intelligence
Zendesk Explore
9.0

Mobile Capabilities

Phocas Business Intelligence
9.4
Zendesk Explore
8.0
Responsive Design for Web Access
Phocas Business Intelligence
9.0
Zendesk Explore
Dashboard / Report / Visualization Interactivity on Mobile
Phocas Business Intelligence
9.9
Zendesk Explore
8.0

Pros

Phocas Business Intelligence

  • Custom reports are simple to create.
  • The ability to manage users and their dashboards is solid.
  • Easy to navigate web interface makes the software accessible from anywhere.
Kenny McGarrity | TrustRadius Reviewer

Zendesk Explore

  • Custom Reports - You can really tailor each query and dashboard with many custom aspects. As soon as you answer one question, you usually have another one! Explore gives the flexibility to refine and tailor your data.
  • Drilling Down - Once you create the big picture dashboards and reports, it's relatively easy to drill down and get the actual list of associated support cases. This is a good validity check to make sure our approach is working.
  • Pre-built dashboards - It helps to get started with what explore has already pulled for you. That way, you have a good baseline from which you can further customize.
Julie Pinto | TrustRadius Reviewer

Cons

Phocas Business Intelligence

  • Phocas needs to make it easier to connect to different types of databases.
  • The data in Phocas needs to be updated faster in some cases.
  • It needs to provide functions to create better charts and graphs.
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.
Justine Matison | TrustRadius Reviewer

Usability

Phocas Business Intelligence

Phocas Business Intelligence 9.0
Based on 1 answer
It is a very user-friendly product and is easy to understand. You can get your data from just a quick click and the dashboard loads. You can take the data and drill down easy to find what you are looking for.
Anonymous | TrustRadius Reviewer

Zendesk Explore

No score
No answers yet
No answers on this topic

Support Rating

Phocas Business Intelligence

Phocas Business Intelligence 9.0
Based on 1 answer
Support is responsive. You log a call and they will respond quickly and resolve your issues. We have only had great experiences with the support team.
Anonymous | TrustRadius Reviewer

Zendesk Explore

No score
No answers yet
No answers on this topic

Alternatives Considered

Phocas Business Intelligence

Phocas is easy to use for end users and can be used on desktops, laptops, and phones.
Anonymous | TrustRadius Reviewer

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Return on Investment

Phocas Business Intelligence

  • It has given our business a view on data
  • We can access it from anywhere
  • You can have multiple dashboards for different information
Anonymous | TrustRadius Reviewer

Zendesk Explore

No answers on this topic

Screenshots

Pricing Details

Phocas Business Intelligence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Phocas Business Intelligence
8.1
Zendesk Explore
7.9

Usability

Phocas Business Intelligence
9.0
Zendesk Explore

Support Rating

Phocas Business Intelligence
9.0
Zendesk Explore

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