Phone.com vs. Zeen

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.

Incentivized

Zeen is perfect for daily stand-ups and quick calls with customers.

• Customer service and live chat are amazing
• Simple, straight forward
• Easy to setup
• Affordable

Incentivized

• I love the fact that I can save the audio recording of the call
• When you log in to a meeting, your video is on by default - which seems more natural for our use case
• Having the ability to set an agenda prior to the call, is really useful

• Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
• Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes

Incentivized

• The on-boarding process for Team spaces is a little confusing and could be improved

Zeen wins over its competition because of its ease of use, tightly controlled feature set and the fact that no additional software is required.

• Reduced cost and improved our efficiency - all reps love it.

Incentivized

• Overall, Zeen reduces time fussing about getting into meetings; especially the fact that you don't need to install additional software.