Phone.com vs. Zoho Voice

Zoho Voice

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Phone.com	Score 10.0 out of 10	N/A	Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.	$12.99 per month
Zoho Voice	Score 9.0 out of 10	N/A	Zoho's cloud-based contact center. It supports the hybrid workforce that enables agents to work smarter, faster, and more collaboratively by leveraging integrations with CRM, Desk, Bigin, ManageEngine ServiceDesk Plus to deliver optimal customer success.	$39 per month per user

Pricing

Phone.com

Zoho Voice

Editions & Modules

IP Phone Connection: $4.99
per month, per device
Phone Numbers: $4.99
per month
Call Recording: $7.99
per month
Basic Users: $12.99
per user, per month
Plus Users: $19.99
per user, per month
Pro Users: $29.99
per user, per month
Lice Receptionist: Starting at $90
per month
Global Phone Numbers: Starting at $4.99
per month
International Dialing: Vary Rates

Enterprise Telephony - Basic: $39
per month per user
Enterprise Telephony - Standard: $59
per month per admin & 10 Telephony agents
Enterprise Telephony - Contact Center: $79
per month per admin & 10 Telephony agents
Business Phone - Team: $120
per month up to 10 users
Business Phone - Office: $360
per month up to 30 users
Business Phone - Corporate: $1200
per month up to 100 users

Offerings

Pricing Offerings
Phone.com	Zoho Voice
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

Call charges apply for Telephony plans. Discount available for annual pricing. Add-ons available include Call Monitoring, Power Dialer, and Queue Performance Metrics each available for $10 per month, per user. Pay per use voice plans also available.

More Pricing Information

Community Pulse
	Phone.com	Zoho Voice

Features

Phone.com

Zoho Voice

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Phone.com 10.0 2 Ratings 22% above category average	Zoho Voice - Ratings
Hosted PBX	10.02 Ratings	00 Ratings
Multi-level Interactive Voice Response (IVR)	10.02 Ratings	00 Ratings
User templates	10.02 Ratings	00 Ratings
Call reports	10.02 Ratings	00 Ratings
Directory of employee names	10.02 Ratings	00 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Phone.com 10.0 2 Ratings 18% above category average	Zoho Voice - Ratings
Answering rules	10.02 Ratings	00 Ratings
Call recording	10.02 Ratings	00 Ratings
Call park	10.01 Ratings	00 Ratings
Call screening	10.02 Ratings	00 Ratings
Message alerts	10.02 Ratings	00 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Phone.com 10.0 1 Ratings 22% above category average	Zoho Voice - Ratings
Audio conferencing	10.01 Ratings	00 Ratings
Instant messaging	10.01 Ratings	00 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Phone.com 10.0 2 Ratings 22% above category average	Zoho Voice - Ratings
Mobile app for iOS	10.01 Ratings	00 Ratings
Mobile app for Android	10.01 Ratings	00 Ratings

Best Alternatives
	Phone.com	Zoho Voice
Small Businesses	CloudTalk Score 7.6 out of 10	CloudTalk Score 7.6 out of 10
Medium-sized Companies	CloudTalk Score 7.6 out of 10	CloudTalk Score 7.6 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.9 out of 10	Bright Pattern Contact Center Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Phone.com	Zoho Voice
Likelihood to Recommend	10.0 (2 ratings)	- (0 ratings)

User Testimonials
	Phone.com	Zoho Voice
Likelihood to Recommend	Phone.com Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features. Incentivized Bill Artinger Support Lead Read full review	Zoho No answers on this topic
Pros	Phone.com Customer service and live chat are amazing Simple, straight forward Easy to setup Affordable Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review	Zoho No answers on this topic
Cons	Phone.com Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes Incentivized Bill Artinger Support Lead Read full review	Zoho No answers on this topic
Return on Investment	Phone.com Reduced cost and improved our efficiency - all reps love it. Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review	Zoho No answers on this topic
ScreenShots	Phone.com Screenshots