TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pluspoint

    N/AN/APluspoint helps multi-location businesses and franchises to boost their local SEO to attract more organic traffic by providing automation solution for managing customer reviews. With its help businesses can collect customer feedback through various channels including email, SMS, WhatsApp, and QR codes, intercept negative reviews with real-time alerts and get more positive reviews on major platforms like Google, Facebook, TripAdvisor and others.N/A

    PowerReviews

    Score7.8 out of 10
    N/APowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was founded in 2005 and is based in Chicago.N/A
    Pricing
    PluspointPowerReviews
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    PluspointPowerReviews
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    PluspointPowerReviews
    Considered Both Products
    Pluspoint
    No answer on this topic
    PowerReviews
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    89%
    Would buy again
    8 Answers
    Delivers good value for the price
    No answers on this topic
    89%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    No answers on this topic
    83%
    Implementation went as expected
    5 Answers
    Best Alternatives
    PluspointPowerReviews
    Small Businesses
    Trustpilot
    Score6.8 out of 10
    Trustpilot
    Score6.8 out of 10
    Medium-sized Companies
    PowerReviews
    Score7.8 out of 10
    Bazaarvoice
    Score7.6 out of 10
    Enterprises
    Bazaarvoice
    Score7.6 out of 10
    Bazaarvoice
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PluspointPowerReviews
    Likelihood to Recommend
    -
    (0 ratings)
    7.9
    (18 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (2 ratings)
    User Testimonials
    PluspointPowerReviews
    Likelihood to Recommend
    Pluspoint
    No answers on this topic
    PowerReviews
    Any site with e-commerce should have reviews if possible, to give users the confidence necessary to click "add to cart." PowerReviews is easy to implement and has highly customizable display possibilities. I would recommend them to a mid to large enterprise looking for a scalable solution. Small businesses might be able to use a more stripped down tool.
    Incentivized
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    Pros
    Pluspoint
    No answers on this topic
    PowerReviews
    • PowerReviews does a good job at flagging responses so there isn't anything inappropriate on our website.
    • PowerReviews provides a nice "snapshot" of reviews with an average rating, recommendation percentage, and the main pros and cons. Making it quick and easy for the customer to get overall information.
    • It is easy for customers to leave reviews. There is a good amount of open-ended questions as well as options that customers can choose from. The system is customizable to fit our needs.
    Incentivized
    Read full review
    Cons
    Pluspoint
    No answers on this topic
    PowerReviews
    • If you lack basic coding knowledge (or don't have someone on your team to set this up) it may be a bit of a challenge to get started.
    • The backend has a bit of a learning curve to it, but can be worked through easily with persistence.
    Incentivized
    Read full review
    Support Rating
    Pluspoint
    No answers on this topic
    PowerReviews
    The team over at PowerReviews was always very helpful with us and our customer service team. They responded to any questions we had quickly.
    Incentivized
    Read full review
    Alternatives Considered
    Pluspoint
    No answers on this topic
    PowerReviews
    My experience was with simple software like Google My Business, but for some Reviews & Ratings, it was good enough and supplied my demand. Once the Google world is one of the bests environments for initial and small businesses, I think using their tools someway we can sound better. If it's not the case PowerReviews will serve as well.
    Incentivized
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    Return on Investment
    Pluspoint
    No answers on this topic
    PowerReviews
    • Custom components and PowerReviews API can display positive customer feedback from an element.
    • In return for honest reviews and answers to customer questions, we provide genuine and authentic feedback and let customers strain new products.
    • Syndicated reviews help customers see how products work in real life, which increases trust in our website/business and the products and boosts conversions.
    Incentivized
    Read full review
    ScreenShots

    Pluspoint Screenshots

    Screenshot of Featuring shortcuts and detailed metrics used to manage customer feedback, track a business's online reputation, and build customer loyalty.Screenshot of Pluspoint's platform allows clients to manage their reviews across multiple review platforms, including Google, Facebook, TripAdvisor, and others, in one place.Screenshot of By using features like NPS rating distribution, response rating distribution and sentiment trends, businesses can monitor their progress and pinpoint areas for improvement.Screenshot of Detecting the connotation of a keyword in a review enables businesses to evaluate whether it was mentioned positively or negatively, offering valuable insights into customer sentiment towards their products or services.Screenshot of Encouraging the sharing of positive reviews and promptly responding to negative ones, businesses can enhance their overall customer experience and expand their online presence through the use of Pluspoint.