TrustRadius

PowerReviews vs. SurgePoint

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
PowerReviews
Score 7.8 out of 10
N/A
PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was founded in 2005 and is based in Chicago.N/A
SurgePoint
Score 0.0 out of 10
Small Businesses (1-50 employees)
SurgePoint is a platform designed to help small and medium-sized businesses manage their online reputation, drive customer referrals, and increase repeat business. By centralizing reviews from platforms like Google, Yelp, and Facebook, SurgePoint simplifies review management and streamlines responses using AI-powered tools. Key Features Centralized Review Management: Aggregate and track reviews across multiple platforms in one dashboard. AI-Powered…
$65
per month
Pricing
PowerReviewsSurgePoint
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
PowerReviewsSurgePoint
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
PowerReviewsSurgePoint
Best Alternatives
PowerReviewsSurgePoint
Small Businesses
Growave
Growave
Score 9.7 out of 10
Growave
Growave
Score 9.7 out of 10
Medium-sized Companies
Bazaarvoice
Bazaarvoice
Score 8.5 out of 10
PowerReviews
PowerReviews
Score 7.8 out of 10
Enterprises
Bazaarvoice
Bazaarvoice
Score 8.5 out of 10
PowerReviews
PowerReviews
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PowerReviewsSurgePoint
Likelihood to Recommend
7.9
(18 ratings)
-
(0 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
PowerReviewsSurgePoint
Likelihood to Recommend
PowerReviews
Any site with e-commerce should have reviews if possible, to give users the confidence necessary to click "add to cart." PowerReviews is easy to implement and has highly customizable display possibilities. I would recommend them to a mid to large enterprise looking for a scalable solution. Small businesses might be able to use a more stripped down tool.
Verified User
Anonymous
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SurgePoint
No answers on this topic
Pros
PowerReviews
  • PowerReviews does a good job at flagging responses so there isn't anything inappropriate on our website.
  • PowerReviews provides a nice "snapshot" of reviews with an average rating, recommendation percentage, and the main pros and cons. Making it quick and easy for the customer to get overall information.
  • It is easy for customers to leave reviews. There is a good amount of open-ended questions as well as options that customers can choose from. The system is customizable to fit our needs.
Verified User
Anonymous
Read full review
SurgePoint
No answers on this topic
Cons
PowerReviews
  • If you lack basic coding knowledge (or don't have someone on your team to set this up) it may be a bit of a challenge to get started.
  • The backend has a bit of a learning curve to it, but can be worked through easily with persistence.
Jonathan Strupek | TrustRadius Reviewer
Jonathan Strupek
Marketing Manager
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SurgePoint
No answers on this topic
Support Rating
PowerReviews
The team over at PowerReviews was always very helpful with us and our customer service team. They responded to any questions we had quickly.
Verified User
Anonymous
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SurgePoint
No answers on this topic
Alternatives Considered
PowerReviews
My experience was with simple software like Google My Business, but for some Reviews & Ratings, it was good enough and supplied my demand. Once the Google world is one of the bests environments for initial and small businesses, I think using their tools someway we can sound better. If it's not the case PowerReviews will serve as well.
Verified User
Anonymous
Read full review
SurgePoint
No answers on this topic
Return on Investment
PowerReviews
  • Custom components and PowerReviews API can display positive customer feedback from an element.
  • In return for honest reviews and answers to customer questions, we provide genuine and authentic feedback and let customers strain new products.
  • Syndicated reviews help customers see how products work in real life, which increases trust in our website/business and the products and boosts conversions.
Sumon K Chowdhury | TrustRadius Reviewer
Sumon K Chowdhury
Asst. Software Specialist
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SurgePoint
No answers on this topic
ScreenShots

SurgePoint Screenshots

Screenshot of View and manage all your active, scheduled, and completed campaigns in one organized dashboard. Track campaign performance and engagement metrics at a glance.Screenshot of Quickly set up customizable campaigns for reviews, referrals, or repeat business. Choose your message, target audience, and schedule with ease.Screenshot of Access actionable insights and tailored recommendations to improve customer sentiment, drive engagement, and optimize campaign strategies.Screenshot of Centralize reviews from platforms like Google and Yelp into a single dashboard. Sort, filter, and respond to reviews efficiently to manage your online reputation.