PracticePanther vs. TyMetrix 360°

It is perfect for law management as it has integrations with Lawpay, which is specific for operating and trust account billing. I am able to create custom intakes for a client to fill out, automated with a task when submitted, and then review and response. I am also able to use the forms for internal use to enter information and use templates to populate those fields onto documents that I create.

Incentivized

This product has no redeeming features that I have found in comparison to the many other eBilling "solutions" I have used. They have no incentive to improve it because they offer law firms a very expensive monthly subscription service to assist them in using the system. So, they are being paid by the insurance companies to force law firms to use TyMetrix and then TyMetrix turns around and collects a second fee from the law firms to do what should be easy to do in the first place.

Incentivized

• Invoicing with Ease
• Customization
• Customer Support
• Cost Efficient

Incentivized

• I can think of no redeeming qualities of TyMetrix 360. It doesn't do anything as well as any other of the eBilling programs I have used.

Incentivized

• There are some features that are available on one part of the software but not on others. E.g., when creating a task, you can add and make new tags. But during the creation of a workflow, when making a task, you can't make new tags. You have to make the task outside of the workflow space.
• An event whereby you can invite outside users/clients without creating a client portal.
• If the client portal was a bit more robust, I would like to use it. See the first item; I am unable to make tasks through workflows with links to be populated for my clients to make client task easier when I need to direct them to a different webpage to complete an item.

Incentivized

• Let's start with a basic one: When you click on the "My Matters" tab, you should get to see your matters. Instead, you have to click on "all matters" and then search for your matters. The "My Matters" tab is useless.
• The help section is abysmal. It has improved slightly over the past three years, but they don't seem to understand the areas where users need help.
• It should be easy to submit invoices in an eBilling program. The program already has all of the matter data (client ID, Matter ID, tax ID, billing rates for each attorney etc.) associated with the matter. That should not need to be included in the LEDES file submission. You should be able to submit an invoice that has only the time duration, attorney initials, Phase and Task Codes, expense or time identification, and description of work for each line item with the program then assigning the rest of the info: billing rate (based upon attorney initials) , timeslip total (duration times billing rate), total for invoice, attorney tax id , client ID, matter ID, etc.
• The program only works with Internet Explorer or Chrome. Both are major security risks for a law firm and should not be used for submission of confidential information. The program needs to be updated to work with other browsers.

Incentivized

I love the Support team. Available through chat on any screen on your practice panther. They say they respond within 24 hours but it's usually at most 3 hours and they direct you a solution or that confirm no available solution. The team at PP is always helpful and know how to follow up with issues in a timely manner.

Incentivized

PracticePanther is much easier and much more user friendly for what I need.

Incentivized

In addition to ASCENT and TyMetrix, I've used LegalExchange, BottomLine, Advocator, CounselLink and Allegient. TyMetrix is, by far, the worst of the bunch. Although none of them are great, the others are far more user friendly than TyMetrix.

Incentivized

• It has allowed me to keep up with my time and billing.
• It has allowed me to keep client information all in one place.
• It has allowed me to keep up with money that I am owed.

Incentivized

• The impact of this program on my law firm is entirely negative. I spend inordinate amounts of otherwise valuable billable time submitting my invoices. (I refuse to pay the exorbitant monthly subscription that will theoretically eliminate the user-unfriendly-ness of the product.
• If you ae with an insurance company that is thinking of using this product, remember that we lawyers are your partners in defending your insureds. We don't object to you reviewing our bills and making sure that you are getting charged appropriately; but there are other eBilling solutions out there that won't be major headaches for the law firms on your panels. Get some lawyers to evaluate the eBilling programs you are considering and choose one that meets your needs without frustrating your law firms.

Incentivized