Premier Contact Point vs. Sansan Scan (discontinued)

Premier Contact Point is well suited for organisations who are
seeking a configurable contact centre solution that is cost-effective to grow and scale with your organisation and
underpinned by a robust support model.

Sansan Scan to Salesforce is well suited for scanning multiple business cards into Salesforce.

Incentivized

• Customer Support
• Responsiveness to requests
• Openness to ideas/suggestions/features

• Quick and accurate scanning of multiple cards at once.
• Simple to use.
• Simple to make edits when importing into Salesforce.

Incentivized

• A detailed documentation around the standard reporting options ie what details you can find in each report.

• I told Scan to Salesforce that I would appreciate an improvement that auto-corrects for all-capital letters, replacing them with lower case. They are currently looking into a fix.

Incentivized

They are great

Incentivized

PCP was one of the least costly options. It's a smaller company, which means better more attentive support. Some of the other solutions we would have been paying for things we wouldn't need or use. We found Amazon Connect was at the other end of the scale, being too simple and not customisable enough. PCP had the right feature set for us.

We tried another app, and it wasn't as quick or accurate.

Incentivized

• Has helped us improve our responsiveness in terms of reduced wait times
• Has helped route callers to appropriate departments based on IVR selections
• Has provided an easy to administer system for call centre leadership team or internal IT dep't to use without needing to always engage vendor

• Saved 30-45 minutes each day.
• Allows me to engage with leads by email much more quickly.
• Staying organized. (I can throw away old business cards after scanning)

Incentivized