What users are saying about
3 Ratings
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Score 5.8 out of 100

Likelihood to Recommend

Prime Suite EHR (Discontinued)

PrimeSuite is great for a practice that has knowledgeable billing staff and a hands-on approach to billing; it is not ideal for those who need something more automated. You can customize PrimeSuite to prevent posting errors at charge entry and to catch some common mistakes. However, these must be set up by someone who knows what those errors are, and as payers change their requirements, they must be updated.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

Prime Suite EHR (Discontinued)
8.0
Coding
Prime Suite EHR (Discontinued)
8.0

Patient Scheduling

Prime Suite EHR (Discontinued)
9.9
Automated appointment reminders
Prime Suite EHR (Discontinued)
9.9
Multi-location support
Prime Suite EHR (Discontinued)
10.0

Electronic Medical Records

Prime Suite EHR (Discontinued)
6.6
Charting / document management
Prime Suite EHR (Discontinued)
7.9
Templates
Prime Suite EHR (Discontinued)
6.9
Patient portal
Prime Suite EHR (Discontinued)
7.7
Mobile/tablet support
Prime Suite EHR (Discontinued)
3.2
Integration with other EMR and PM systems
Prime Suite EHR (Discontinued)
5.0
E-prescribing
Prime Suite EHR (Discontinued)
9.0

Medical Security and Privacy

Prime Suite EHR (Discontinued)
9.7
HIPAA compliance
Prime Suite EHR (Discontinued)
9.5
Role-based permission levels
Prime Suite EHR (Discontinued)
9.5
Data backups and redundancy
Prime Suite EHR (Discontinued)
9.9
Local mode / networking failsafe
Prime Suite EHR (Discontinued)
9.9

Workflow and Scale

Prime Suite EHR (Discontinued)
9.6
Task tracking
Prime Suite EHR (Discontinued)
10.0
Specialty-specific workflows
Prime Suite EHR (Discontinued)
10.0
Multi-office / multi-physician capabilities
Prime Suite EHR (Discontinued)
8.9

Pros

Prime Suite EHR (Discontinued)

  • It is a trusty software that does not crash or glitch very often
  • It is very secure
  • I can use it from different locations
Andrew McClean | TrustRadius Reviewer

Cons

Prime Suite EHR (Discontinued)

  • Speed, it continues getting slower and slower with each new upgrade.
  • Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
  • Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.
David Judice | TrustRadius Reviewer

Alternatives Considered

Prime Suite EHR (Discontinued)

I liked PracticeAdmin for the way it showed key metrics and the simplicity of the software. However, you get what you pay for, and PrimeSuite has so much more functionality than PracticeAdmin ever did. I prefer the reporting, the options available in setup, just the overall customization you can do with PrimeSuite to that of other platforms.
Anonymous | TrustRadius Reviewer

Pricing Details

Prime Suite EHR (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Prime Suite EHR (Discontinued)
5.8

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