Prime Suite EHR: if you want to feel like you're playing tetris or minesweeper while working at a medical practice
January 09, 2019

Prime Suite EHR: if you want to feel like you're playing tetris or minesweeper while working at a medical practice

Andrew McClean | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Prime Suite EHR

Pros

  • It is a trusty software that does not crash or glitch very often
  • It is very secure
  • I can use it from different locations

Cons

  • It feels very old, like I am using software from the 90s
  • There is a lot of clicking, there could definitely be more drop downs and less time loading each individual screen and page
  • It doesn't seem super integrated spatially into different sized desktops, it's a kind of awkward sized window
With Lightning, it is much easier to work with other people. We are able to more quickly collaborate with others and make sure that nothing is falling through the cracks. In the past, with Prime Suite, it has not been very streamlined or simple to connect patients with the correct clinician. Salesforce is more comprehensive.
If you do not mind poor aesthetics and want software that will do the work simply, this may be a good option.

Prime Suite EHR Feature Ratings

Not Rated
Coding
Not Rated
10.0
Automated appointment reminders
10
Multi-location support
10
Medical Inventory Management ()
Not Rated
7.3
Charting / document management
7
Templates
5
E-prescribing
Not Rated
Patient portal
10
Mobile/tablet support
Not Rated
Integration with other EMR and PM systems
Not Rated
10.0
Role-based permission levels
10
Data backups and redundancy
10
HIPAA compliance
10
Local mode / networking failsafe
10
9.3
Task tracking
10
Specialty-specific workflows
10
Multi-office / multi-physician capabilities
8

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