Prime Suite EHR: if you want to feel like you're playing tetris or minesweeper while working at a medical practice
January 09, 2019

Prime Suite EHR: if you want to feel like you're playing tetris or minesweeper while working at a medical practice

Andrew McClean | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Prime Suite EHR

We use it to schedule doctors appointments: initial appointments, follow up appointments, and problem visits. Our clinical team also uses it as a database for information, charts, and other things. We also use it for our transportation services in order to have vans pick people up to take them to and from appointments. We leave notes, contact information, and hold slots for one another.
  • It is a trusty software that does not crash or glitch very often
  • It is very secure
  • I can use it from different locations
  • It feels very old, like I am using software from the 90s
  • There is a lot of clicking, there could definitely be more drop downs and less time loading each individual screen and page
  • It doesn't seem super integrated spatially into different sized desktops, it's a kind of awkward sized window
  • Positive - It is very trusty - so we never have tech failures coming from PSEHR
  • Negative - it makes it so that we are not very efficient in scheduling because of how long it takes to click all the clicks and wait for each screen to pop-up
  • Negative - The organization of the software is all over the place, making it frustrating to find all the information needed
With Lightning, it is much easier to work with other people. We are able to more quickly collaborate with others and make sure that nothing is falling through the cracks. In the past, with Prime Suite, it has not been very streamlined or simple to connect patients with the correct clinician. Salesforce is more comprehensive.
General practitioner
6-10 practitioners
If you do not mind poor aesthetics and want software that will do the work simply, this may be a good option.

Prime Suite EHR Feature Ratings

Not Rated
Automated appointment reminders
Multi-location support
Charting / document management
Not Rated
Patient portal
Mobile/tablet support
Not Rated
Integration with other EMR and PM systems
Not Rated
Role-based permission levels
Data backups and redundancy
HIPAA compliance
Local mode / networking failsafe
Task tracking
Specialty-specific workflows
Multi-office / multi-physician capabilities