Pro Software vs. Proliant

I demo'd some other software and at the time, the other software felt "better" but were way more expensive. Pro Software now does what those other software did, but the price is likely still better.

Incentivized

This is solely based on two things: the fact that we have been unable to have issues fixed after more than a year of dealing with them AND since a key contact for us left we are unable to get a fast turnaround on many questions unless we contact the person who handles our payroll. I like the platform and it's easy to use, but when it's not functioning how we need it to, that's a problem. I still cannot see what my actual PTO balance is on my dashboard (the same for three other employees). This is an issue.

Incentivized

• Great Support, they listen
• Overall, the software works great
• Very secure platform

Incentivized

• Fantastic customer service!!
• Well implemented products.
• Well rounded choices for all HR needs.

Incentivized

• When we started with them, they were young and were missing quite a few things, that's all rectified now though
• The things that were missing were sometimes shocking, and they are now working on some of those things
• Customers don't always love all the security features, but they are necessary so what can you do

Incentivized

• I cannot get RPO to be changed to how it needs to be for our business needs (when T&L employees move to salaried, for example). I have had several meetings regarding this and it still is not fixed -- more than a year later
• Slow response from employee.helpdesk@proliant.com often leads me to send messages to payroll administrator for response
• I believe we are paying for some added services; I do not know what these services are and I've asked on several occasions to have someone contact me about this.

Incentivized

While it's not perfect, Pro Software is getting there and overall, it's a very usable system.

Incentivized

Super user friendly!

Incentivized

It was lower cost and as they were a growing company, it allowed them to grow with us. I don't have much else to say about it than that. They've been a good partner, and that's just it, they are a partner, not just a software vendor, at least for us.

Incentivized

Proliant is the only payroll software I have used, and I don't plan on changing that anytime soon. It gives me everything I need in simple, easy-to-use software. If I have questions they have quality customer service. I get calls weekly to change to other payroll services, and I don't consider changing because there is no need to change - I have everything I need here. Proliant does exactly the job I am looking for it to do.

Incentivized

• There are many areas where we were blind to say tax changes that might be updated within the system
• There are lots of areas where a more streamlined automated approach hasn't been available
• In many of those cases, they were corrected however. Some we're still waiting for

Incentivized

• All of my employees use the app on a regular basis and love it.
• Proliant has helped us solve tax issues our last payroll company could not

Incentivized