ProjectLibre vs. Rev.io PSA

As a project management tool, especially with more straightforward timelines and components, ProjectLibre is a great alternative to some of the costly PM software tools. I have managed many projects with both MS Project and ProjectLibre, and I think ProjectLibre is a great alternative, especially when I've worked in regions of the world where users cannot afford other PM tools.

Incentivized

Tigerpaw Unleashed, according to Trust Radius is no longer being marketed. If it worked correctly, it has the potential to be great software for Enterprise level businesses. We chose the Unleashed version so that the technicians could use it in the field. It does take a lot of information to get the software up and running

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• ProjectLibre is great for project management. It allows us to establish milestones and timeline planning for projects.
• It allows us to stay organized among multiple projects.
• It is extremely simple to use with a simple interface. It takes little time to plan out a project with key dates and provides a nice graphic.

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• ability to dispatch tech's to service calls

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• Customer service is not there - I understand that the product is open source but some kind of forum with FAQs, etc. can come in handy
• App crashes at time for no reason. There have been instances where you try to create a new task and all the diagrams and other items get messed up

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• When training, during the overview of a chapter the examples tend to be from a prior version and do not reflect current software.
• In my experience when things don't work the way you think they should being told to go back and read the chapter that you read 5 times before is not helpful.
• I my experience when they know that there is an issue and the software is not working they keep billing you.
• They like to tell you that they are escalating the problem. You never see a resolution and they do not get back to you . You have to keep calling them.
• They acknowledge that you are having issues and state that there will be a credit. I have not seen one.
• In my opinion, training is filled with jargon and no glossary.

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There are a lot of discussions online about it, and a customer addition based manual. While that can lead to some confusion, I am not the kind of person who likes talking on the phone. So it is easier to go online with ProjectLibre!

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We decided to go with ProjectLibre because it is a free tool and there is a great community that supports us in case there are any questions or concerns about the software. This has allowed us to be able to invest time without having to worry about licensing costs or anything else.

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• ProjectLibre is free so it has allowed us to collaborate on MS Project files for users that run a Mac or Linux machine
• Learning curve is minimal since it so closely resembles MS Project
• Not all MS Project features (especially the newer editions) are present but it's best for users that are not the primary PM to user ProjectLibre.

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• Gigantic waste of time and resources

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