TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ProjectLibre

    Score8 out of 10
    N/AProjectLibre is an open source project management software built as a software as a service (SaaS) deployment.N/A

    Rev.io PSA

    Score8.1 out of 10
    N/AFounded in 1984, Tigerpaw developed and offers an end-to-end software professional services automation (PSA) software solution that ties all aspects of the business into a single application. Tigerpaw aims to help users around the world to sell more, service clients better and grow their businesses faster.N/A
    Pricing
    ProjectLibreRev.io PSA
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ProjectLibreRev.io PSA
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    ProjectLibreRev.io PSA
    Considered Both Products
    ProjectLibre
    No answer on this topic
    Rev.io PSA
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    11 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    No answers on this topic
    Happy with the feature set
    83%
    Happy with the feature set
    10 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    8 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    11 Answers
    No answers on this topic
    Features
    ProjectLibreRev.io PSA
    Project Management
    Comparison of Project Management features of ProjectLibre and Rev.io PSA
    Feature
    ProjectLibre
    6.8
    14 Ratings
    12% below category average
    Rev.io PSA
    -
    Ratings
    Task Management7.414 Ratings00 Ratings
    Resource Management7.914 Ratings00 Ratings
    Gantt Charts8.213 Ratings00 Ratings
    Scheduling7.314 Ratings00 Ratings
    Workflow Automation5.812 Ratings00 Ratings
    Team Collaboration6.511 Ratings00 Ratings
    Support for Agile Methodology5.99 Ratings00 Ratings
    Support for Waterfall Methodology6.59 Ratings00 Ratings
    Document Management6.512 Ratings00 Ratings
    Email integration6.46 Ratings00 Ratings
    Mobile Access9.53 Ratings00 Ratings
    Timesheet Tracking5.79 Ratings00 Ratings
    Change request and Case Management5.97 Ratings00 Ratings
    Budget and Expense Management6.214 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of ProjectLibre and Rev.io PSA
    Feature
    ProjectLibre
    6.7
    11 Ratings
    14% below category average
    Rev.io PSA
    -
    Ratings
    Quotes/estimates6.16 Ratings00 Ratings
    Invoicing5.87 Ratings00 Ratings
    Project & financial reporting6.27 Ratings00 Ratings
    Integration with accounting software8.53 Ratings00 Ratings
    Best Alternatives
    ProjectLibreRev.io PSA
    Small Businesses
    Any.do
    Score8 out of 10
    Autotask PSA
    Score7.7 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    Workday Professional Services Automation
    Score8.2 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    Planview AdaptiveWork
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ProjectLibreRev.io PSA
    Likelihood to Recommend
    7.5
    (14 ratings)
    1.0
    (1 ratings)
    Support Rating
    9.8
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    ProjectLibreRev.io PSA
    Likelihood to Recommend
    ProjectLibre
    As a project management tool, especially with more straightforward timelines and components, ProjectLibre is a great alternative to some of the costly PM software tools. I have managed many projects with both MS Project and ProjectLibre, and I think ProjectLibre is a great alternative, especially when I've worked in regions of the world where users cannot afford other PM tools.
    Incentivized
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    Rev.io PSA
    Tigerpaw Unleashed, according to Trust Radius is no longer being marketed. If it worked correctly, it has the potential to be great software for Enterprise level businesses. We chose the Unleashed version so that the technicians could use it in the field. It does take a lot of information to get the software up and running
    Incentivized
    Read full review
    Pros
    ProjectLibre
    • ProjectLibre is great for project management. It allows us to establish milestones and timeline planning for projects.
    • It allows us to stay organized among multiple projects.
    • It is extremely simple to use with a simple interface. It takes little time to plan out a project with key dates and provides a nice graphic.
    Incentivized
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    Rev.io PSA
    • ability to dispatch tech's to service calls
    Incentivized
    Read full review
    Cons
    ProjectLibre
    • Customer service is not there - I understand that the product is open source but some kind of forum with FAQs, etc. can come in handy
    • App crashes at time for no reason. There have been instances where you try to create a new task and all the diagrams and other items get messed up
    Incentivized
    Read full review
    Rev.io PSA
    • When training, during the overview of a chapter the examples tend to be from a prior version and do not reflect current software.
    • In my experience when things don't work the way you think they should being told to go back and read the chapter that you read 5 times before is not helpful.
    • I my experience when they know that there is an issue and the software is not working they keep billing you.
    • They like to tell you that they are escalating the problem. You never see a resolution and they do not get back to you . You have to keep calling them.
    • They acknowledge that you are having issues and state that there will be a credit. I have not seen one.
    • In my opinion, training is filled with jargon and no glossary.
    Incentivized
    Read full review
    Support Rating
    ProjectLibre
    There are a lot of discussions online about it, and a customer addition based manual. While that can lead to some confusion, I am not the kind of person who likes talking on the phone. So it is easier to go online with ProjectLibre!
    Incentivized
    Read full review
    Rev.io PSA
    No answers on this topic
    Alternatives Considered
    ProjectLibre
    We decided to go with ProjectLibre because it is a free tool and there is a great community that supports us in case there are any questions or concerns about the software. This has allowed us to be able to invest time without having to worry about licensing costs or anything else.
    Incentivized
    Read full review
    Rev.io PSA
    No answers on this topic
    Return on Investment
    ProjectLibre
    • ProjectLibre is free so it has allowed us to collaborate on MS Project files for users that run a Mac or Linux machine
    • Learning curve is minimal since it so closely resembles MS Project
    • Not all MS Project features (especially the newer editions) are present but it's best for users that are not the primary PM to user ProjectLibre.
    Incentivized
    Read full review
    Rev.io PSA
    • Gigantic waste of time and resources
    Incentivized
    Read full review
    ScreenShots