Pushpay delivers digital solutions to help churches achieve their missions. Their ChurchStaq, ParishStaq, and Resi Media suites aim to simplify engagement, giving, administration, and video streaming—enabling their 14,500+ customers to increase generosity, drive participation, and build stronger community relationships.
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TouchPoint Software
Score 8.0 out of 10
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TouchPoint Software, now a division of Pursuant, provides what they offer as a robust and flexible yet affordable church management software system for mobile devices and computers that enables and equips church leaders to manage their church, engage their people, and fund their vision.
Pushpay has been fantastic for us in the implementation of events, especially in the processing of registration forms and collecting fees. Pushpay has also been great in helping us receive donations and contributions to the church. Additionally, I have also used Pushpay (specifically, the CRM database) to help in our process of Church Membership (receiving applications, registering attendance at our membership classes, etc).
For our church size (1000 weekly attendees), Touchpoint has been a great option for us. We moved from a legacy server based system to Touchpoint which has brought a much needed transition to a web-based product with all its advantages. The various features that stand out in our use of Touchpoint includes: good child-care check-in process, the integration of volunteer background checks with third party vendors, increasing integration with accounting packages like Sage Intacct, strong contributions module with flexibility on selecting various providers for the front end, generally intuitive ease of use combined with good flexibility to tailor to our needs.
The access to support is excellent; however, the turnover with assigned account managers has been high over the years, which makes it challenging to build a lasting rapport. There have been some technical and functionality issues communicated over the years which have been received by the account manager. At the time, with responses such as "yes, we know it's an issue, and we're working on that, but we don't have a timeframe." These problems are never resolved, nor are progress reports or follow up ever addressed, then the account manager changes and the cycle starts again.
We had previously used a program called eGiving to receive online payments and contributions, and we have previously used PowerChurch as our CRM, and Pushpay (including its Church Community Builder program) far excels both of these other programs. Pushpay is more user-friendly, and its financial program and its CRM program work much more effectively with one another.
We moved from Shelby to Touchpoint 5 years ago. Although Shelby has moved on to the web, it has been a more recent development after a 40 year history as a server based product. We wanted to go with a web-based option that started on the web.
Pushpay served as a fine giving platform and allowed for our church to move digitally well.
However, the inordinate fees and costs of their platform ate away at much too large of our donations. With the other platforms out there, it doesn't make sense for us to lock into contracts with excessively high fees.
