Likelihood to Recommend Pushpay has been fantastic for us in the implementation of events, especially in the processing of registration forms and collecting fees. Pushpay has also been great in helping us receive donations and contributions to the church. Additionally, I have also used Pushpay (specifically, the CRM database) to help in our process of Church Membership (receiving applications, registering attendance at our membership classes, etc).
Read full review For our church size (1000 weekly attendees), Touchpoint has been a great option for us. We moved from a legacy server based system to Touchpoint which has brought a much needed transition to a web-based product with all its advantages. The various features that stand out in our use of Touchpoint includes: good child-care check-in process, the integration of volunteer background checks with third party vendors, increasing integration with accounting packages like
Sage Intacct , strong contributions module with flexibility on selecting various providers for the front end, generally intuitive ease of use combined with good flexibility to tailor to our needs.
Read full review Pros Read full review Connects well with online merchant processors for ACH and Credit card gifts Integrates well with our accounting software (Sage Intacct) Retreat and event management that require fees is also very robust. Read full review Cons Ability to apply multiple discount codes on a single transaction Church management software could be more aesthetically pleasing Church management software could be slightly more user friendly in the "Process queues" Read full review The onboarding/training process was not as smooth as it could have been. As new features roll-out, sometimes the communication is not as clear as it could be. Read full review Support Rating The access to support is excellent; however, the turnover with assigned account managers has been high over the years, which makes it challenging to build a lasting rapport. There have been some technical and functionality issues communicated over the years which have been received by the account manager. At the time, with responses such as "yes, we know it's an issue, and we're working on that, but we don't have a timeframe." These problems are never resolved, nor are progress reports or follow up ever addressed, then the account manager changes and the cycle starts again.
Read full review Alternatives Considered We had previously used a program called eGiving to receive online payments and contributions, and we have previously used PowerChurch as our CRM, and Pushpay (including its Church Community Builder program) far excels both of these other programs. Pushpay is more user-friendly, and its financial program and its CRM program work much more effectively with one another.
Read full review We moved from Shelby to Touchpoint 5 years ago. Although Shelby has moved on to the web, it has been a more recent development after a 40 year history as a server based product. We wanted to go with a web-based option that started on the web.
Read full review Return on Investment Recurring giving schedules allow higher and more consistent electronic giving. Time and cost savings with paperless statements. Read full review Touchpoint's value has been in the ability of staff and lay leaders to be able to connect with and manage others. Read full review ScreenShots