Delighted by Qualtrics vs. Tally

Delighted is best suited for organizations starting off with their Customer Experience journey. Off the bat, you want to start with a platform that's affordable and easy to set up. Once you've gotten the hang of running a Customer Experience program, you can move up to a more advanced platform like Qualtrics. Luckily, Qualtrics acquired Delighted a couple of years back so transitioning should be frictionless.

Incentivized

Tally has easy to use user Interface, but the some reports customization need to be improved. We have many software/apps in the market where these reports can be easily customized as per the organizational needs.

Incentivized

• Simple and easy to use
• Data exporting is always nice

Incentivized

• Statutory Filing
• Reporting
• Easy Invoicing
• AP/AR Ageing Reports
• Trends and Analysis Reports
• Auditing Reports
• GST Filing in India

Incentivized

• Having the ability to add in additional questions (more of a survey) would be helpful.
• I wish there was a way to ask questions that would categorize the areas in which we need to improve. ie. "this is related to_____" and then have a drop down with different departments.

Incentivized

• AP Ageing reporting can be more detailed
• Also the costing for Small firms it is not feasible
• Report Customization Can be Improved

Incentivized

We run surveys every single day and have the responses fed directly into our Slack instance. Everyone in the organization (not just CX) can view and resolve any issues customers bring up without needing for them to reach out to our Customer Support team. Truly, Delighted has made the organization more customer centric by delivering the feedback right where everyone is (no PowerPoint presentations required).

Incentivized

I have already explained the pros and cons earlier.

Incentivized

I have nothing but good things to say about Delighted's Concierge team. They have been quick to respond and have been able to make a lot of our customization requests a reality. They're also very open to product requests and suggestions and have been quick in churning out new features ever so often.

Incentivized

They are availble for support and you will also find a lot of contents related to it on Internet. Go to You tube and type Tally or any issue, you will find a lot of data related to it and easy solutions always

Incentivized

I chose Delighted because it offered an affordable price point to get started, yet with plenty of room to grow. We started with 2,500 contacts per month, which is more generous than competitors offer at a similar price. I also saw that Delighted could integrate with Salesforce and Intercom (plus API capabilities), so I knew we wouldn't outgrow Delighted quickly. Since Delighted has been acquired by Qualtrics, I expect that its capabilities will only increase.

Incentivized

Tally over all compare to above products is Easy and More user friendly, Easy to learn and Adopt.

Incentivized

• Our organization is focused on providing outstanding customer service, and we use Delighted to survey our customers and find out how they feel we are doing. We have been able to identify problems and hiccups in our service from customer responses with Delighted, and have been able to correct and improve on those.
• As I mentioned earlier, Delighted is on the expensive side, and we have explored cheaper options. But the ease of use for our customers, and the easy to digest reporting has kept us with Delighted.

Incentivized

• Its has provided the smoth Accounting process
• Easy to manage the Financial and Accounting Aspects of Business
• Reporting is where they need to focus a bit more and also integration with other softwares

Incentivized