Delighted by Qualtrics vs. Tally

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Delighted by Qualtrics
Score 8.6 out of 10
Small Businesses (1-50 employees)
Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from collection and analysis, through notification and distribution. Delighted aims to be the single source to manage surveys for customers, partners, vendors and employees. This is to enable organizations of all sizes to create a customer-centric organization, …
$25
Tally
Score 6.5 out of 10
Small Businesses (1-50 employees)
Tally is a form builder that works like a doc. It is designed to let users create any type of form in seconds without knowing how to code, and for free. Tally's imposes no limits on the number of forms created, the number of responses or question types, and features like collecting payments, calculations, form logic and answer piping. Users can create a form in seconds, no sign-up needed.N/A
Pricing
Delighted by QualtricsTally
Editions & Modules
Survey 100 people/month
$25
Survey 750 people/month
$49
Survey 2500 people/month
$99
Survey 5000 people/month
$149
Survey 10,000 people/month
$249
No answers on this topic
Offerings
Pricing Offerings
Delighted by QualtricsTally
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.Tally is 99% free: We built Tally with a different business model in mind. Unlike other form builders, most advanced features are free and you can create forms without limits. Tally Pro offers empowering features tailored to the needs of teams and creators, at $29/month or $290/year.
More Pricing Information
Community Pulse
Delighted by QualtricsTally
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Delighted by QualtricsTally
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Delighted by Qualtrics
-
Ratings
Tally
7.0
1 Ratings
11% below category average
Survey templates00 Ratings7.01 Ratings
Themes00 Ratings6.01 Ratings
Custom logo/branding00 Ratings8.01 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Delighted by Qualtrics
-
Ratings
Tally
8.3
1 Ratings
4% below category average
Changes to live survey00 Ratings8.01 Ratings
Question design help00 Ratings9.01 Ratings
Multiple question types00 Ratings8.01 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Delighted by Qualtrics
-
Ratings
Tally
9.0
1 Ratings
8% above category average
Survey logic flexibility00 Ratings9.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Delighted by Qualtrics
-
Ratings
Tally
6.7
1 Ratings
21% below category average
Data export00 Ratings9.01 Ratings
Standard reports00 Ratings5.01 Ratings
Analytics00 Ratings6.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Delighted by Qualtrics
-
Ratings
Tally
8.0
1 Ratings
5% below category average
Access controls00 Ratings8.01 Ratings
Compliance00 Ratings8.01 Ratings
Best Alternatives
Delighted by QualtricsTally
Small Businesses
Jotform
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Medium-sized Companies
Jotform
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Score 8.9 out of 10
Qualaroo
Qualaroo
Score 7.0 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 7.7 out of 10
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Delighted by QualtricsTally
Likelihood to Recommend
9.0
(5 ratings)
7.0
(1 ratings)
Usability
9.0
(1 ratings)
8.0
(1 ratings)
Support Rating
10.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
Delighted by QualtricsTally
Likelihood to Recommend
Qualtrics
Delighted is best suited for organizations starting off with their Customer Experience journey. Off the bat, you want to start with a platform that's affordable and easy to set up. Once you've gotten the hang of running a Customer Experience program, you can move up to a more advanced platform like Qualtrics. Luckily, Qualtrics acquired Delighted a couple of years back so transitioning should be frictionless.
Read full review
Tally
Tally has easy to use user Interface, but the some reports customization need to be improved. We have many software/apps in the market where these reports can be easily customized as per the organizational needs.
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Pros
Qualtrics
  • Simple and easy to use
  • Data exporting is always nice
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Tally
  • Statutory Filing
  • Reporting
  • Easy Invoicing
  • AP/AR Ageing Reports
  • Trends and Analysis Reports
  • Auditing Reports
  • GST Filing in India
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Cons
Qualtrics
  • Having the ability to add in additional questions (more of a survey) would be helpful.
  • I wish there was a way to ask questions that would categorize the areas in which we need to improve. ie. "this is related to_____" and then have a drop down with different departments.
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Tally
  • AP Ageing reporting can be more detailed
  • Also the costing for Small firms it is not feasible
  • Report Customization Can be Improved
Read full review
Usability
Qualtrics
We run surveys every single day and have the responses fed directly into our Slack instance. Everyone in the organization (not just CX) can view and resolve any issues customers bring up without needing for them to reach out to our Customer Support team. Truly, Delighted has made the organization more customer centric by delivering the feedback right where everyone is (no PowerPoint presentations required).
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Tally
I have already explained the pros and cons earlier.
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Support Rating
Qualtrics
I have nothing but good things to say about Delighted's Concierge team. They have been quick to respond and have been able to make a lot of our customization requests a reality. They're also very open to product requests and suggestions and have been quick in churning out new features ever so often.
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Tally
They are availble for support and you will also find a lot of contents related to it on Internet. Go to You tube and type Tally or any issue, you will find a lot of data related to it and easy solutions always
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Alternatives Considered
Qualtrics
I chose Delighted because it offered an affordable price point to get started, yet with plenty of room to grow. We started with 2,500 contacts per month, which is more generous than competitors offer at a similar price. I also saw that Delighted could integrate with Salesforce and Intercom (plus API capabilities), so I knew we wouldn't outgrow Delighted quickly. Since Delighted has been acquired by Qualtrics, I expect that its capabilities will only increase.
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Tally
Tally over all compare to above products is Easy and More user friendly, Easy to learn and Adopt.
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Return on Investment
Qualtrics
  • Our organization is focused on providing outstanding customer service, and we use Delighted to survey our customers and find out how they feel we are doing. We have been able to identify problems and hiccups in our service from customer responses with Delighted, and have been able to correct and improve on those.
  • As I mentioned earlier, Delighted is on the expensive side, and we have explored cheaper options. But the ease of use for our customers, and the easy to digest reporting has kept us with Delighted.
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Tally
  • Its has provided the smoth Accounting process
  • Easy to manage the Financial and Accounting Aspects of Business
  • Reporting is where they need to focus a bit more and also integration with other softwares
Read full review
ScreenShots

Delighted by Qualtrics Screenshots

Screenshot of See customer feedback at a glance; responsive for mobileScreenshot of Customer trends and saved feedback from different customer segmentsScreenshot of Gather feedback online or via SMSScreenshot of Gather feedback with just one click in via email

Tally Screenshots

Screenshot of Create forms for all purposes in seconds. Without knowing how to code, and for free.Screenshot of Tally works like a text doc. Just start typing and use shortcuts to create any type of form in seconds.Screenshot of No countless paywalls.99% of features are available for free, combined with an empowering Pro plan for creators & teams.Screenshot of Use tons of advanced features such as collecting payments, conditional logic, calculator, hidden fields,and many more.