Overall Satisfaction with Delighted
- Simple and easy to use
- Data exporting is always nice
- Data quality
- Survey deliverability
- Poor customer service
- Negative ROI - this cost myself and my team way too much time, effort, and energy to ensure we were getting the right data. We make too many business decisions and customer communications based on our customer feedback programs, and data cleanliness - or lackthereof- truly made this a tough buy.