Item: Delighted by Qualtrics
Rating: 1
Author: Jesse Brightman

Overall Satisfaction with Delighted

Use Cases and Deployment Scope

We used to use Delighted to run our entire NPS program.

Pros and Cons

Pros

Simple and easy to use
Data exporting is always nice

Cons

Data quality
Survey deliverability
Poor customer service

Return on Investment

Negative ROI - this cost myself and my team way too much time, effort, and energy to ensure we were getting the right data. We make too many business decisions and customer communications based on our customer feedback programs, and data cleanliness - or lackthereof- truly made this a tough buy.

I have been more impressed with the survey and follow-up responses within other platforms and demos we have had. In addition, the reporting capabilities and segmentation/customizations seem more robust in other platforms

Other Software Used

Jira Software, Slack, Zendesk

Likelihood to Recommend

If you need a cheap solution and do not care too much about the data you are getting from your NPS program, then Delighted will do the trick. This does not seem to fit the needs of enterprise customers who want to go deep on data, segmentation, and quality feedback.

Delighted by Qualtrics Feature Ratings

Comments

Please log in to join the conversation

Cheap option, get what you pay for