Easy to use, affordable and effective!
January 28, 2020
Easy to use, affordable and effective!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Delighted
We currently use Delighted in our Customer Success Department. We are able to send out our NPS surveys bi-weekly and receive feedback from our customers. This is extremely helpful as it gives us a report that includes promoters (scores 6 and above) and detractors (scores 5 and below). In addition to obtaining a score, the customer is able to leave helpful feedback in the comments.
Pros
- Customizable - you can choose how often to have this go out.
- You can add in a variety of buttons and change the questions that you want to have in the survey.
Cons
- Having the ability to add in additional questions (more of a survey) would be helpful.
- I wish there was a way to ask questions that would categorize the areas in which we need to improve. ie. "this is related to_____" and then have a drop down with different departments.
- It has had a positive impact on our customer satisfaction overall. Once we receive a score that is 5 or below, we reach out to address their concerns and find areas to improve their experience with our product.
- When we receive a favorable rating, it gives us the opportunity to touch base with those customers to see what they are enjoying most or doing effectively.
I have not used any other company like this from a business standpoint. I have, however, completed surveys that were provided through Qualtrics and I couldn't help but wish Delighted had those questions built in.
Comments
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