Easy to use, affordable and effective!
January 28, 2020

Easy to use, affordable and effective!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Delighted

We currently use Delighted in our Customer Success Department. We are able to send out our NPS surveys bi-weekly and receive feedback from our customers. This is extremely helpful as it gives us a report that includes promoters (scores 6 and above) and detractors (scores 5 and below). In addition to obtaining a score, the customer is able to leave helpful feedback in the comments.
  • Customizable - you can choose how often to have this go out.
  • You can add in a variety of buttons and change the questions that you want to have in the survey.
  • Having the ability to add in additional questions (more of a survey) would be helpful.
  • I wish there was a way to ask questions that would categorize the areas in which we need to improve. ie. "this is related to_____" and then have a drop down with different departments.
  • It has had a positive impact on our customer satisfaction overall. Once we receive a score that is 5 or below, we reach out to address their concerns and find areas to improve their experience with our product.
  • When we receive a favorable rating, it gives us the opportunity to touch base with those customers to see what they are enjoying most or doing effectively.
I have not used any other company like this from a business standpoint. I have, however, completed surveys that were provided through Qualtrics and I couldn't help but wish Delighted had those questions built in.
Delighted was a lifesaver and exactly what we needed when we started out. As our company continues to grow and we add new verticals, we are finding that we need more insight from our customers and Delighted is not as robust as some of the surveys we have seen from other companies like Qualtrics. I highly recommend for small to medium business who are most concerned with getting a rating on a scale of 1-10.

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