TrustRadius

Quiq vs. Tidio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Quiq
Score 0.0 out of 10
Mid-Size Companies (51-1,000 employees)
Quiq is an agentic customer journey platform used to support customer support agents' resolution efforts. Quiq works across channels—voice, chat, SMS, WhatsApp, Apple Messages for Business, email, and social—keeping every interaction connected and true to the brand's voice.N/A
Tidio
Score 8.4 out of 10
N/A
Tidio is a live chat app powered by a chatbot and that comes with mailing features.
$0
per month
Pricing
QuiqTidio
Editions & Modules
No answers on this topic
Free
$0
life time
Starter
$29
per month
Growth
$59
per month
Plus
$749
per month
Premium
$2999
per month
Offerings
Pricing Offerings
QuiqTidio
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing is based on conversations, not by seat. Number of users is unlimited.All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.
More Pricing Information
Community Pulse
QuiqTidio
Features
QuiqTidio
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Quiq
-
Ratings
Tidio
7.0
1 Ratings
18% below category average
Chat history and transcripts00 Ratings7.01 Ratings
Chat reporting00 Ratings7.01 Ratings
Chat and web analytics00 Ratings7.01 Ratings
Best Alternatives
QuiqTidio
Small Businesses
Sogolytics
Sogolytics
Score 9.0 out of 10
Front
Front
Score 9.1 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.4 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
QuiqTidio
Likelihood to Recommend
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
QuiqTidio
Likelihood to Recommend
Quiq
No answers on this topic
Tidio
Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.
Taylor Hicks | TrustRadius Reviewer
Taylor Hicks
Creative Strategist
Read full review
Pros
Quiq
No answers on this topic
Tidio
  • Very intuitive interface and management.
  • Scalable plans that don't require me to purchase features I don't need.
  • Super simple chat bot administration.
Jonathan Rockett | TrustRadius Reviewer
Jonathan Rockett
Sales, Marketing & Business Development
Read full review
Cons
Quiq
No answers on this topic
Tidio
  • Unable to ban visitors by site referrer (spam sites)
  • Chatbot conditional logic could be a bit simpler/cleaner
  • Occasional issues with the desktop app (in browser never gives us trouble though)
Taylor Hicks | TrustRadius Reviewer
Taylor Hicks
Creative Strategist
Read full review
Alternatives Considered
Quiq
No answers on this topic
Tidio
Jonathan Rockett | TrustRadius Reviewer
Jonathan Rockett
Sales, Marketing & Business Development
Read full review
Return on Investment
Quiq
No answers on this topic
Tidio
  • Helped us get new deals from site visitors
  • Helped us get renewals from current clients
Taylor Hicks | TrustRadius Reviewer
Taylor Hicks
Creative Strategist
Read full review
ScreenShots

Quiq Screenshots

Screenshot of Customer AI Assistants: By leveraging Generative AI combined with company knowledge and data, customers get answers created directly from data as if they had a human agent helping them. Agent AI Assistants: Not every question can be answered by AI, so Quiq’s AI-assisted contact center empowers human agents to handle many simultaneous asynchronous conversations across all popular messaging channels.Screenshot of AI Automations: Quiq’s platform can be used to apply AI on demand to any business workflow, such as analyzing incoming emails and routing it more accurately to human agents.Screenshot of Quiq’s AI-powered, multi-channel agent workspace, which is designed for CX leaders and Contact Center Managers. Those who manage agents and the agent experience at enterprise businesses need a robust console for modern channels that will drive speed, efficiency, and agent retention.Screenshot of Quiq’s AI Studio, which is a suite of infrastructure and tools that empowers developers, conversational designers, and CX leaders to create conversational experiences together across the development lifecycle.Screenshot of Integrations: AI Assistants based upon internal knowledge and data integrated can be built through Quiq’s AI Studio. Quiq conversations can be automated with native Quiq Assistants or third-party bots integrated with the Bot API. Through workspace extensions, users can augment agents' workflow with internal data to enable them to execute faster and do their jobs better. Internal systems and business intelligence can be kept up to date with Quiq’s real-time conversation and agent performance data webhooks. Quiq integrates into the largest CRMs.Screenshot of the Quiq AI for CX platform that offers a number of capabilities to drive transformational change in the customer experience.

Tidio Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of