Overview
What is Quiq?
Quiq is an AI for CX platform. The solutions optimize CX outcomes by delivering seamless journeys across voice and digital channels and between AI and humans.
Pricing
What is Quiq?
Quiq is an AI for CX platform. The solutions optimize CX outcomes by delivering seamless journeys across voice and digital channels and between AI and humans.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is Einstein Bots?
Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition.
What is Genesys Cloud CX?
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
Product Demos
Quiq Labs llc. - High School After School Programs (ASP) Demo
Quiq Demo: Asynchronous conversation
Quiq Demo: Asynchronous conversation
Quiq Product Demo
Design Chat - Quiq Demo - Laura
Quiq Demo Video with Intelligent Service
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Quiq?
Quiq is an AI for CX platform, designed to support customer journeys across channels and between AI assistants and humans. With Quiq’s AI Studio, enterprise brands get to build with control and customization, along with expert assistance, security, and scalability.
Quiq Features
Chat Automation Features
- Supported: Real-time messaging
- Supported: Chatbot automation
- Supported: Chat notifications
- Supported: Prospecting
- Supported: Chat-based scheduling
- Supported: Ticketing system
- Supported: Third-party integrations
- Supported: Chat widgets
Chat Analytics and Reports Features
- Supported: Chat history and transcripts
- Supported: Chat reporting
- Supported: Chat and web analytics
Quiq Screenshots
Quiq Video
Quiq Integrations
Quiq Competitors
Quiq Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | North America, Europe |
| Supported Languages | English |
Quiq Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
Compare with
Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Quiq offers solutions to business problems faced by organizations that need to communicate with consumers across multiple platforms. Users of Quiq have reported being able to handle a high volume of interactions with students and customers regarding tuition inquiries, account information, and more, through the platform's chatbot feature. With Quiq's outbound notifications and texting features, users are able to initiate marketing campaigns and outreach efforts in a timely manner, maintain good relationships with constituents, and reduce hold times.
Quiq provides solutions for businesses that rely on mobile user engagement primarily through SMS messaging. Users are able to seamlessly resolve issues without the need for phone calls or long wait times on hold. Additionally, Quiq allows users to connect live experts with consumers all over the country despite COVID-19 restrictions. The platform has enabled users to effortlessly communicate with audiences across multiple platforms while maintaining a high level of service quality.
Efficient Back-end Portal: Users have found Quiq's back-end portal to be intuitive and efficient in handling incoming messages and campaigns. Many reviewers appreciate the ease of use and efficiency of this feature.
Easy-to-Use User Interface: The user interface of Quiq is interactive and super simple to use, making it easy for users to send bulk messages out or transfer messaging strings to another user. Several reviewers have praised the platform's user-friendly design.
Impressive Bot Feature: Quiq's bot feature is impressive and can answer a considerable number of questions without involving a live agent. Many users find it helpful that bots can handle student and parent inquiries, freeing up agents' time for more complex tasks.
Limited Reporting Capabilities: Some users have reported that Quiq has limited reporting capabilities out of the box, making it hard to follow. This issue has been mentioned by several reviewers who find it challenging to generate specific reports on the platform.
Difficult Navigation: Several users feel that Quiq is difficult to navigate and implementing flows can be confusing. The navigation issues have been a common problem for many customers who struggle with finding their way around the platform.
No Mobile-Friendly Option: A few users have complained about the lack of mobile-friendly options or an app available for Quiq. This has left some customers feeling frustrated as they cannot access the platform while on-the-go.
Users of Quiq have provided several recommendations based on their experience with the product. The three most common recommendations are as follows:
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Users highly recommend using FreshChat, as they find it to be an amazing tool. They praise the product, sales manager, client success team, and client support for their excellence.
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Many users suggest trying Quiq for customer service purposes, as they believe it is well worth it. They highlight its effectiveness in providing quality customer service.
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Users find Quiq to be a great tool for both Salesforce and Non-Salesforce users in a mixed environment. They appreciate its versatility and ability to cater to different types of users.
Overall, users recommend attending meetings with the Quiq team to ask questions and review pricing models. They advise teams to take advantage of the ease of use and minimal training required by Quiq. However, some users have faced challenges integrating Quiq with their existing systems. Nonetheless, they emphasize that Quiq is an easy product to deploy from setup to going live.