TrustRadius Insights
Quiq offers solutions to business problems faced by organizations that need to communicate with consumers across multiple platforms. Users …
Overview
What is Quiq?
Quiq helps brands present their customers with consistent customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. With Quiq’s Conversational Engagement Platform, companies can orchestrate commerce and service conversations involving both bots and humans.Quiq aims to be…
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What is Quiq?
Quiq helps brands present their customers with consistent customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. With Quiq’s Conversational Engagement Platform, companies can orchestrate commerce and service conversations involving both bots and…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://quiq.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
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What is Genesys Cloud CX?
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Product Demos
Quiq Labs llc. - High School After School Programs (ASP) Demo
YouTube
Quiq Demo: Asynchronous conversation
YouTube
Quiq Product Demo
YouTube
Design Chat - Quiq Demo - Laura
YouTube
Quiq Demo Video with Intelligent Service
YouTube
Quiq Demo: Channel Handoff
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Quiq?
Quiq helps brands present their customers with consistent customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. With Quiq’s Conversational Engagement Platform, companies can orchestrate commerce and service conversations involving both bots and humans.
Quiq aims to be on the leading edge of customer engagement.
Quiq Screenshots
Quiq Video
Product Demonstration
Quiq Integrations
- Salesforce CMS
- Zendesk Suite
- Shopify
- Oracle CX Service (formerly Oracle Service Cloud)
Quiq Competitors
- Intercom
- Live Person
Quiq Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | North America |
| Supported Languages | English |
Quiq Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
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Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Quiq offers solutions to business problems faced by organizations that need to communicate with consumers across multiple platforms. Users of Quiq have reported being able to handle a high volume of interactions with students and customers regarding tuition inquiries, account information, and more, through the platform's chatbot feature. With Quiq's outbound notifications and texting features, users are able to initiate marketing campaigns and outreach efforts in a timely manner, maintain good relationships with constituents, and reduce hold times.
Quiq provides solutions for businesses that rely on mobile user engagement primarily through SMS messaging. Users are able to seamlessly resolve issues without the need for phone calls or long wait times on hold. Additionally, Quiq allows users to connect live experts with consumers all over the country despite COVID-19 restrictions. The platform has enabled users to effortlessly communicate with audiences across multiple platforms while maintaining a high level of service quality.
Efficient Back-end Portal: Users have found Quiq's back-end portal to be intuitive and efficient in handling incoming messages and campaigns. Many reviewers appreciate the ease of use and efficiency of this feature.
Easy-to-Use User Interface: The user interface of Quiq is interactive and super simple to use, making it easy for users to send bulk messages out or transfer messaging strings to another user. Several reviewers have praised the platform's user-friendly design.
Impressive Bot Feature: Quiq's bot feature is impressive and can answer a considerable number of questions without involving a live agent. Many users find it helpful that bots can handle student and parent inquiries, freeing up agents' time for more complex tasks.
Limited Reporting Capabilities: Some users have reported that Quiq has limited reporting capabilities out of the box, making it hard to follow. This issue has been mentioned by several reviewers who find it challenging to generate specific reports on the platform.
Difficult Navigation: Several users feel that Quiq is difficult to navigate and implementing flows can be confusing. The navigation issues have been a common problem for many customers who struggle with finding their way around the platform.
No Mobile-Friendly Option: A few users have complained about the lack of mobile-friendly options or an app available for Quiq. This has left some customers feeling frustrated as they cannot access the platform while on-the-go.
Users of Quiq have provided several recommendations based on their experience with the product. The three most common recommendations are as follows:
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Users highly recommend using FreshChat, as they find it to be an amazing tool. They praise the product, sales manager, client success team, and client support for their excellence.
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Many users suggest trying Quiq for customer service purposes, as they believe it is well worth it. They highlight its effectiveness in providing quality customer service.
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Users find Quiq to be a great tool for both Salesforce and Non-Salesforce users in a mixed environment. They appreciate its versatility and ability to cater to different types of users.
Overall, users recommend attending meetings with the Quiq team to ask questions and review pricing models. They advise teams to take advantage of the ease of use and minimal training required by Quiq. However, some users have faced challenges integrating Quiq with their existing systems. Nonetheless, they emphasize that Quiq is an easy product to deploy from setup to going live.