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Quiq

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What is Quiq?

Quiq is an agentic customer journey platform used to support customer support agents' resolution efforts. Quiq works across channels—voice, chat, SMS, WhatsApp, Apple Messages for Business, email, and social—keeping every interaction connected and true to the brand's voice.

Categories & Use Cases

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Customer AI Assistants: By leveraging Generative AI combined with company knowledge and data, customers get answers created directly from data as if they had a human agent helping them. Agent AI Assistants: Not every question can be answered by AI, so Quiq’s AI-assisted contact center empowers human agents to handle many simultaneous asynchronous conversations across all popular messaging channels.
AI Automations: Quiq’s platform can be used to apply AI on demand to any business workflow, such as analyzing incoming emails and routing it more accurately to human agents.
Quiq’s AI-powered, multi-channel agent workspace, which is designed for CX leaders and Contact Center Managers. Those who manage agents and the agent experience at enterprise businesses need a robust console for modern channels that will drive speed, efficiency, and agent retention.
Quiq’s AI Studio, which is a suite of infrastructure and tools that empowers developers, conversational designers, and CX leaders to create conversational experiences together across the development lifecycle.
Integrations: AI Assistants based upon internal knowledge and data integrated can be built through Quiq’s AI Studio. Quiq conversations can be automated with native Quiq Assistants or third-party bots integrated with the Bot API. Through workspace extensions, users can augment agents' workflow with internal data to enable them to execute faster and do their jobs better. Internal systems and business intelligence can be kept up to date with Quiq’s real-time conversation and agent performance data webhooks. Quiq integrates into the largest CRMs.
the Quiq AI for CX platform that offers a number of capabilities to drive transformational change in the customer experience.

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