Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Functional Testing

Image Recognition

Java Technologies

Service Mesh

Development

Business Intelligence (BI)

Collaboration

Data Extraction

Dropshipping

Email Spam Filter

Emissions Management

Privacy Policy Generators

Enterprise

Accounting

Digital Banking

Finance and Accounting

401(k)

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Deduplication

Data Privacy Management

Data Science

DevSecOps

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

IoT Device Management

Managed Private Cloud

Migration

Network Performance Monitoring

Sensitive Data Discovery

Testing Services

User Virtualization

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Content Management

Digital Content Creation

Email Marketing

Market Intelligence

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

URL Shorteners

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Acceleration

Sales Engagement

Sales

Secure Access Service Edge (SASE)

Security

Animation

Digital Forensics

Geographic Information

Insurance Suites

PCB Design

Physical Therapy

Tax Practice Management

Vertical-Specific

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### Customer Engagement
Users have expressed satisfaction with Quiq's customer engagement features, highlighting the platform's ability to support customers through various channels such as SMS, webchat, and Facebook. The option to create snippets for faster communication has been particularly appreciated, making interactions more efficient for both clients and service providers. Additionally, the integration with existing CRM systems has been praised for streamlining customer interactions and enhancing overall engagement.

### Sales and CRM Integration
Users appreciate Quiq's seamless integration with Salesforce, allowing for efficient data management and streamlined processes. While some users express a desire for bidirectional data flow between Quiq and Salesforce, overall, the consensus is that Quiq's integration capabilities enhance user experience and productivity. The ease of use and intuitive interface further contribute to the positive perception of Quiq's sales and CRM integration, making it a valuable tool for businesses operating in mixed environments.

### Service and Support Efficiency
Users consistently praise Quiq for its efficient service and support capabilities. They highlight the ease of use and the quick response times enabled by the platform. The ability to switch between different communication channels seamlessly and the effectiveness of the bot in handling common queries are particularly appreciated. Despite some minor concerns about configuration restrictions, overall, users find Quiq to be a valuable tool for enhancing customer interactions and streamlining support processes.

### Messaging Solutions
Users appreciate Quiq's text messaging solutions for their simplicity and efficiency in facilitating quick and convenient communication with customers. The platform's ability to integrate with existing CRM systems and provide a user-friendly interface for sending bulk messages has been well-received. Additionally, the feature that allows for the creation of snippets to streamline communication processes has been highlighted as a valuable asset by users. Despite some minor concerns about managing chat volume, overall feedback on Quiq's messaging solutions remains positive, with users acknowledging its role in improving customer service and reducing response times.

### Communication Channels
Users appreciate Quiq's communication channels for their user-friendly interface, ease of use, and integration with various platforms like Oracle Service Cloud and Apple Business Chat. The ability to switch between text conversations and emails/web form incidents seamlessly is a standout feature for many users. While some reviewers mention the need for more comprehensive reporting that includes both emails and texts, overall, Quiq's communication channels receive positive feedback for their efficiency and effectiveness in facilitating quick and convenient communication with customers.

### Automation and Bots
Users appreciate Quiq's automation and bot features for their ease of use and intuitive interface. The ability to set up bots without requiring a developer is seen as a significant advantage. Integration with CRM systems further enhances the overall user experience. Despite some challenges with canned responses, the automatic features are generally well-received for streamlining communication processes.

Users of Quiq have provided several recommendations based on their experience with the product. The three most common recommendations are as follows:

1. Users highly recommend using FreshChat, as they find it to be an amazing tool. They praise the product, sales manager, client success team, and client support for their excellence.

2. Many users suggest trying Quiq for customer service purposes, as they believe it is well worth it. They highlight its effectiveness in providing quality customer service.

3. Users find Quiq to be a great tool for both Salesforce and Non-Salesforce users in a mixed environment. They appreciate its versatility and ability to cater to different types of users.

Overall, users recommend attending meetings with the Quiq team to ask questions and review pricing models. They advise teams to take advantage of the ease of use and minimal training required by Quiq. However, some users have faced challenges integrating Quiq with their existing systems. Nonetheless, they emphasize that Quiq is an easy product to deploy from setup to going live.

Quiq offers solutions to business problems faced by organizations that need to communicate with consumers across multiple platforms. Users of Quiq have reported being able to handle a high volume of interactions with students and customers regarding tuition inquiries, account information, and more, through the platform's chatbot feature. With Quiq's outbound notifications and texting features, users are able to initiate marketing campaigns and outreach efforts in a timely manner, maintain good relationships with constituents, and reduce hold times.

Quiq provides solutions for businesses that rely on mobile user engagement primarily through SMS messaging. Users are able to seamlessly resolve issues without the need for phone calls or long wait times on hold. Additionally, Quiq allows users to connect live experts with consumers all over the country despite COVID-19 restrictions. The platform has enabled users to effortlessly communicate with audiences across multiple platforms while maintaining a high level of service quality.

Efficient Back-end Portal: Users have found Quiq's back-end portal to be intuitive and efficient in handling incoming messages and campaigns. Many reviewers appreciate the ease of use and efficiency of this feature.

Easy-to-Use User Interface: The user interface of Quiq is interactive and super simple to use, making it easy for users to send bulk messages out or transfer messaging strings to another user. Several reviewers have praised the platform's user-friendly design.

Impressive Bot Feature: Quiq's bot feature is impressive and can answer a considerable number of questions without involving a live agent. Many users find it helpful that bots can handle student and parent inquiries, freeing up agents' time for more complex tasks.

Limited Reporting Capabilities: Some users have reported that Quiq has limited reporting capabilities out of the box, making it hard to follow. This issue has been mentioned by several reviewers who find it challenging to generate specific reports on the platform.

Difficult Navigation: Several users feel that Quiq is difficult to navigate and implementing flows can be confusing. The navigation issues have been a common problem for many customers who struggle with finding their way around the platform.

No Mobile-Friendly Option: A few users have complained about the lack of mobile-friendly options or an app available for Quiq. This has left some customers feeling frustrated as they cannot access the platform while on-the-go.

Quiq is an AI for CX platform. The solutions optimize CX outcomes by delivering seamless journeys across voice and digital channels and between AI and humans.

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

CXone Mpower Digital Agent

CXone Mpower Voice Agent

CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

Cxone Mpower Core Suite

CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

NiCE CXone Mpower

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Quiq

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Quiq Messaging for Customer Service (30 second)

Quiq: Messaging for Business (2.5 min)

Quiq Messaging for Customer Service (100 seconds)

Quiq Messaging for Customer Service (70 second)

Quiq Webinar - Product Demo on June 21 at 11am MT

Quiq Demo: Authentication + Payments

A Quiq Demo

Quiq Demo: Channel Handoff

Quiq Demo Video with Intelligent Service

Design Chat - Quiq Demo -  Laura

Quiq Product Demo

Quiq Demo: Asynchronous conversation

Customer AI Assistants: By leveraging Generative AI combined with company knowledge and data, customers get answers created directly from data as if they had a human agent helping them.

Agent AI Assistants: Not every question can be answered by AI, so Quiq’s AI-assisted contact center empowers human agents to handle many simultaneous asynchronous conversations across all popular messaging channels.

AI Automations: Quiq’s platform can be used to apply AI on demand to any business workflow, such as analyzing incoming emails and routing it more accurately to human agents.

Quiq’s AI-powered, multi-channel agent workspace, which is designed for CX leaders and Contact Center Managers. Those who manage agents and the agent experience at enterprise businesses need a robust console for modern channels that will drive speed, efficiency, and agent retention.

Quiq’s AI Studio, which is a suite of infrastructure and tools that empowers developers, conversational designers, and CX leaders to create conversational experiences together across the development lifecycle.

Integrations: AI Assistants based upon internal knowledge and data integrated can be built through Quiq’s AI Studio. Quiq conversations can be automated with native Quiq Assistants or third-party bots integrated with the Bot API. Through workspace extensions, users can augment agents' workflow with internal data to enable them to execute faster and do their jobs better. Internal systems and business intelligence can be kept up to date with Quiq’s real-time conversation and agent performance data webhooks. Quiq integrates into the largest CRMs.

the Quiq AI for CX platform that offers a number of capabilities to drive transformational change in the customer experience.

Quiq is the leader in enterprise agentic AI for CX. We help brands re-imagine the customer journey and deliver personalized, proactive support at every touch point at scale. The powerful combination of AI Agents, an AI Contact Center, and AI-powered business process automation enable brands to deliver multimodal, omnichannel experiences across voice, email, and digital channels, as well as seamless escalations from AI to human agents. Purpose-built for CX by CX and AI experts, Quiq’s AI Studio is a model agnostic, user-friendly rapid agentic AI builder with out-of-the-box real-time observability. AI Studio includes a complete ecosystem of tools, integrations, and AI guardrails that support the full AI development life cycle – everything needed to design, build, deploy, manage, and scale custom AI solutions. The world’s leading brands, including Volvo, Brinks Home, and IHG Hotels &amp; Resorts, trust Quiq to bring their AI strategies to life. 

Watch this short video to see how Quiq’s customer engagement platform easily enables businesses with messaging and bots to increase conversions and reduce costs.

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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What is Quiq?