Rackspace Fabric vs. SAP NetWeaver BPM

I am highly likely to recommend Rackspace Cloud Monitoring to a colleague. This is assuming they have a decent background in working on cloud servers. If you don't mind digging in yourself to solve problems, then this is a great resource. If you are just learning how to set up servers on your own, then I recommend at least hiring someone to help you use the service. With that being said, Rackspace makes it easy for people you may hire to seamlessly work within your account. They get their own separate developer account.

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It is well suited when we need to integrate business processes with SAP ERP and SAP CRM - the solution can be integrated with business rules/procedures defined in SAP ERP/CRM and NetWeaver can be used to monitor the rules and flag off exceptions. When there are multiple workflows running, it tends to slow down running of these processes. Also, it entirely depends on SAP portal for it to run efficiently.

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• Immediate email notifications: In case a service is down on our servers, we get immediate email notifications via rackspace cloud monitoring service. This helps us to know about the issues and we get in contact with support team to get it resolved.
• Configuration on specific services: We can configure this monitoring on specific services. So for example if i don't want to get notified if MySQL concurrent users limit reached, then I do not need to configure this monitoring for MySQL. I can just use it whenever needed for defined services.
• Group emails and technical contacts emails: The monitoring service can send email alerts to a number of email addresses. Primarily the ones who are added as a technical contact. It helps all people get notified about any issue.
• Auto ticket management: Rackspace automatically creates a support ticket when a service is down and is notified by their monitoring service.

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• Virtual paper trail. Iterations of process and current documentation are all stored as "artifacts", leaving a great trail.
• Configuration of users. BPM somewhat magically determines which users will be impacted and automates rules.
• A pro (that is also a con) is the design interface. If you know what you are doing, it is incredibly powerful and malleable.

• It would be nice if there were more templates so that beginners could easily create complex monitors
• I seemed to stumble upon the cloud monitoring service after having Rackspace for a while

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• Live readings would be nice.
• Easier to maneuver
• Work with all systems with the press of one keystroke

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As a big fan of SAP in general, the BPM solution fits right in with all the other things SAP does well, and does it with incredible efficiency

We have our own tech support for systems, I would say they probably could use more training on it, I don't really think it's anything regarding the SAP system, but more the knowledge they have on the system itself. It seems to take longer for them to fix any issues we may come across.

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I also used Monitis as a monitoring service for our server. Rackspace'S monitoring sends immediate notifications while Monitis might take a couple minutes to understand if a service is down. Since Rackspace has their monitoring integrated with their support system, it helps us a lot and we don't need to call support all the time.

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I found the initial setup of NetWeaver is much simpler than other products especially in an SAP environment where we have SAP ERP/HRM/CRM as it can be well integrated with other SAP products. The only drawback is the need/dependency on SAP Portal. It is better suited in an environment where SAP ERP is running.

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• I have overpaid in the past for services I didn't need
• The steepish learning curve might slow things down at first
• I have learned a lot using Rackspace Cloud Monitoring!

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• Helped us harness integrated benefit from having SAP ERP/CRM by leveraging NetWeaver to define business processes/rules and monitor exceptions
• Did not have any negative experience except for the fact that at times when multiple rules run, it can be somewhat slow

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