Paddle vs. Rainex

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Paddle
Score 5.1 out of 10
N/A
London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.N/A
Rainex
Score 10.0 out of 10
Small Businesses (1-50 employees)
Rainex is a 30 min-to-set-up billing and subscription management platform Rainex consolidates subscription management, billing, and customer operations, handling everything from single payments to credit notes and discounts. It offers a unified platform to manage all processes, even without direct payment through acquiring. Free plan allows to get full access to Rainex functionality for free for the first 100 free transactions.…N/A
Pricing
PaddleRainex
Editions & Modules
Custom
custom pricing
No answers on this topic
Offerings
Pricing Offerings
PaddleRainex
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsRainex provides following features in Standard plan: Subscription management One-time payments Addons and charges Credit Notes issuing Multilingual and variable auto-notifications, event notifications Auto-payment with renewable debit Auto-dunning. Auto-renew subscriptions Multi-language Multiple Payment Gateways LTD plan price and subscription Branded Customer Portal Portal widgets Single Sign-on Automatic Tax detection and calculation Real-time analytics Dedicated support
More Pricing Information
Community Pulse
PaddleRainex
Considered Both Products
Paddle
Chose Paddle
So far, we haven't used other solutions, but we are thinking of trying Stripe for a global perspective and MercadoPago here in Chile and other countries where they have a presence.
Chose Paddle
Paddle has better customer experience than other offerings in its class. Provides a low overhead and quick setup solution when compared to direct Stripe integration. It is competitive on rates with other offerings and when features like frontline support, abandoned cart …
Chose Paddle
We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. …
Chose Paddle
Paddle supports easy credit/debit card payments. It supports companies across the world. It has the best user experience for our users.
Rainex
Best Alternatives
PaddleRainex
Small Businesses
WooCommerce Subscriptions
WooCommerce Subscriptions
Score 8.7 out of 10
WooCommerce Subscriptions
WooCommerce Subscriptions
Score 8.7 out of 10
Medium-sized Companies
Sage Intacct
Sage Intacct
Score 8.6 out of 10
Sage Intacct
Sage Intacct
Score 8.6 out of 10
Enterprises
Agentforce Revenue Management
Agentforce Revenue Management
Score 8.5 out of 10
Agentforce Revenue Management
Agentforce Revenue Management
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PaddleRainex
Likelihood to Recommend
7.1
(0 ratings)
10.0
(0 ratings)
User Testimonials
PaddleRainex
Likelihood to Recommend
I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
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Rainex is an easy-to-use platform. Guys have a great build clients support service. A very useful feature for us is a customer portal, that helps our clients to manage services without any integration!
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Pros
  • Taking care of the relation with government entities and compliance in each country.
  • They take care of the VAT for us.
  • It gives the tools to scale to other countries being able to charge your users in different parts of the world.
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  • Subscriptions management
  • clients notification
  • customer support
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Cons
  • Analytics could support more flexible analysis of reported data and better custom events.
  • More customization of the drop in purchase UI on the web without the need for a full custom site integration.
  • Sometimes communication from their front line support staff has gone to the wrong address.
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  • hard onboarding
  • lack of testing environment
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Alternatives Considered
Paddle has better customer experience than other offerings in its class. Provides a low overhead and quick setup solution when compared to direct Stripe integration. It is competitive on rates with other offerings and when features like frontline support, abandoned cart recovery, and user suggestions are factored into their offering, their rates are more than competitive.
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Rainex is much friendlier and cheaper than its competitors.
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Return on Investment
  • Paddle takes only 5% of sales, in comparison to 30% as Apple does.
  • We added browser extension in-app purchases thanks to Paddle, which now generate our revenue.
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  • We have cut the monthly time spent on invoicing from 6 days to 1-2 hours per month
  • We have cut the monthly time spent on clients support (up sales and plans changing) to 15-20 hours
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ScreenShots

Paddle Screenshots

Screenshot of Padddle Payment Gateway

Rainex Screenshots

Screenshot of Invoice brandingScreenshot of Email brandingScreenshot of Customer Portal brandingScreenshot of Dunning managementScreenshot of AnalyticsScreenshot of Event notifications