Recharge vs. SAP Asset Performance Management

If you are using Shopify and have plenty of ecommerce orders a month, Recharge is a no brainer when it comes to setting up and using a subscription service. We can't say enough about how well their team works and implements everything along the way. They also teach us common practice things to set up in the admin for customers to use, and help us with reporting and analysis to get better and grow.

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SAP Asset Performance Management is a great tool for managers/ supervisor who can have a data driven approach for KPI monitoring and evaluation. it also help in adjusting KPI's to realistic goals and targets based on business need.

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• Auto trigger subscription orders
• Buy box widgets on the website

• We would like to see a bit more design concepts with their product page widget
• It would also be nice if they had a "Points Program" rather than just a Loyalty Program that worked off of money back
• Very rarely their admin UI will hang, causing us to log out and try again.

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• In my opinion, there is room for improvement in SAP Asset Performance Management with Working closely with Partner

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i'm not decision maker but as a user would like to renew considering usibility of SAP Asset Performance Management

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In my experience, Recharge is very slow loading, both for our customer facing dashboards and our internal dashboards. We regularly deal with customer complaints, having difficulty using their subscription management dashboard. Working in the Recharge admin dashboard is also slow and clunky. It can be a little bit of a battle to get stuff done and it's not uncommon for analytics dashboards to simply fail to load. All in all, working with Recharge is not an enjoyable experience for me.

Similar look and feel to other SAP solutions. Not much of a learning curve for current users. Being a public cloud solution limits the ability for customization.

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In my experience, Recharge support is... quite poor. They are slow to respond and unhelpful. Even at a different brand I worked at with an Enterprise contract and guaranteed few hour response times, they would regularly take one to three days to get back to me, which is quite a bit longer than the Enterprise support response times. I've had to get into arguments with them multiple times about bugs before they would admit them to be bugs and fix them and their go to support is to usually blame Shopify. There was one time I accidentally sent an email to a different vendor asking about Recharge support, and the other vendor provided a more helpful response than Recharge support.

We got inhouse support team for all SAP requirement

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no i was not involved in the implementation process

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We actually surveyed over a dozen potential Shopify subscription apps before we finally decided to settle on Recharge. Recharge is definitely not the cheapest, but they also weren't the most expensive, either. For the all of the features and technology they offer versus what they are charging, we found it to be extremely fair (and now well worth the price).

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We selected APM because we are already heavy SAP users and didn’t want to have to invest to heavily in system/data integration with other vendors.

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• Our subscriptions are 33% up already from our previous system
• Email automation is working super smoothly
• Their tools (like Cancelation Prevention) really do help with order churn

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• We recommend SAP Asset Performance Management to business so customers surely get ROI (return on investment)

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